Rabindranath Das Adhikari

Managing portfolio of existing NRI affluent customers through continuous client management and risk profiling. They are High Net Worth Individuals with a range of customizable offerings in wealth management ,personal banking and lending solutions.

I am responsible for identification of potential customers and providing them customized solutions as per their requirements. Provide tailored investment products aligned to customer needs.

Provide financial solutions to the NRI customers while maintaining high service standards.

Maintain relationship with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates. exchange rates and various product offerings.

Enrich relationship and garner higher wallet share through customer engagement activities.

Deepen the existing relationship by cross selling the Bank's products and services/third party investment products.

Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India.

Identify potential customers who can be sold tailored products to enhance product penetration,

Acquire new customers by converting referral leads generated through existing clients,NRI brokers, and overseas branches.

Record and track all engagement activities through the CRM system.

Comply with KYC/SEBI rules,regulations and legislation governing the Bank.

Assisted in managing portfolios for HNI, NRI, and resident customers through ongoing client engagement and risk assessment. Supported the identification of potential customers and provided tailored solutions based on individual needs.

Managed primary NRI relationship activities for Odisha circle, supporting communication with circle functionaries and facilitating business operations. Supported communication efforts with circle functionaries to ensure smooth NRI business activities.

Executed cross-selling strategies for mutual funds and insurance, loan products in alignment with bank policy.

Addressed customer complaints and executed effective solutions within designated turnaround times.

Premium Acquistion Manager from 2011 till 2015.

Identified and engaged potential clients to enhance profitability and meet established business objectives.

Oversaw portfolio management strategies from 2016 to 2019.

Assisted high-net-worth individuals and non-individual clients in managing their portfolios. Supported efforts to cross-sell investment products to existing and prospective clients. Worked alongside SME clients to fulfill their banking product requirements and provide necessary services.

Oversaw client relationships and provided tailored banking solutions for business/Individual clients from 2020 to 2021.

Oversaw management of business banking customers and their family banking accounts.

Facilitated cross-selling of mutual funds and insurance products according to bank policy. Provided tailored client services to meet the needs of individual and non-individual clients.

Ensured compliance of all new customer documents with group KYC standards.

Managed relationships with existing high-net-worth individuals and wealth clients. Advised on wealth management and financial planning strategies. Assisted clients in achieving future goals such as education funding, wealth accumulation, and retirement preparation. Facilitated cross-selling of investment products to individual high-net-worth clients.

Leverage existing relationship to sell multiple banking products.

Assisted in conducting sales calls within residential and industrial areas. Identified potential clients for the acquisition of new banking liability relationships.

Facilitated acquisition of premium American Express credit cards to enhance customer portfolio.

Participate in Residential Society Activities and Identify prospects for Premium credit cards as per company policy.Visited Industrial Area to generate leads.