Santosh Chanore

Professional Summary

Dynamic banking professional with extensive experience managing branches across metro, urban, and semi-urban geographies, with book sizes ranging from ₹50 to ₹150 Crores and teams of up to 20 members. Proven track record of driving profitability, ensuring compliance, and fostering high-performance cultures while delivering exceptional client service to affluent and high-net-worth segments.

Key Expertise

• Branch Operations & Leadership
• End-to-end administration, profitability, and compliance management.
• Team leadership with focus on performance culture, training, and retention.
• Cross-functional collaboration with executive leadership to align goals.
• Client Relationship Management
• Handling Burgundy and Burgundy Private customers, NRE, and government relationships.
• Building strong client partnerships leading to repeat business and higher satisfaction.
• Product Portfolio Management
• SA, CA, Govt deposits, Term deposits, Credit advances, Forex, and Trade products.
• High-revenue trade products: LC, BG, Solvency Certification, Forex (Retail & Corporate).
• SME, SBB, Rice Mills, B2B/B2C advances, and channel financing.
• Merchant acquiring and cards business.
• Risk & Compliance
• Robust compliance procedures, audits, grievance resolution, and statutory notices.
• Effective handling of attachment orders and regulatory requirements.
• Strategic Initiatives & Innovation
• Streamlined processes and implemented new software tools to boost efficiency.
• Developed reporting structures to enhance inter-departmental communication.
• Encouraged innovation and creative problem-solving within teams.

Leadership Highlights

• Increased branch efficiency through process optimization and resource reallocation.
• Improved employee retention via training programs and mentorship initiatives.
• Contributed to executive leadership decisions and administrative initiatives.
• Successfully led projects on time and within budget, enhancing organizational reputation.

• Supervisory Role with Team Handling
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Maintained up-to-date knowledge on banking regulations and compliance requirements, applying them in daily tasks.
• Adhered to strict security protocols, safeguarding sensitive client information at all times.
• Assisted branch management in developing strategies for improving operational effectiveness and enhancing overall performance metrics.
• Identified potential fraudulent activities, protecting customers and the bank from losses.
• Streamlined teller operations for increased productivity and improved customer experience.
• Conducted regular audits of teller drawers, identifying discrepancies and implementing corrective actions if necessary.
• Upheld a strong commitment to regulatory compliance by staying current on industry trends, changes in legislation, or any updates to relevant policies.
• Authorization of Overall Operational Work
• Audit and Compliance
• Staff Productivity.

• Handling of Customer at Front Desk, Query Handling and Routine Operations work
• Customer attending, Query and Complaint Handling
• Clearing, CMS and other Operational Job
• Marketing and Front Line Sales.