Dinesh Chaturvedi

Directed branch operations, ensuring alignment of team objectives with strategic corporate goals.

• Led strategic planning sessions to define vision and operational strategies across the geography.

Established and maintained strategic relationships with key business clients to ensure long-term partnerships.

• Oversaw project and distribution operations, strengthening relationships with key brands to enhance collaboration.
• Controlled expenses and allocated financial resources to meet budget targets effectively.
• Monitored compliance with regulatory requirements to uphold legal and ethical standards.

• Developed and executed a retail strategy to secure market leadership and enhance the customer experience.
• Led a team of 47 full-time and 140 associate members across various functions.
• Initiated retail expansion strategies to improve reach, coverage, and expand geographical footprint.
• Provided feedback on competitive moves to protect the base, and increase the share of subscribers and revenue. Deliver sales targets for all products (prepaid, postpaid, data, HNI, enterprises, handsets, modern trade, etc.). ❖ Handling Kolhapur ❖ Taking care of a population of 1.2 million, 330 sites, and a retailer base of 1,100 URO and 860 UAO, with gross activations of 15,000 per month. Jio Phone handset saless of 12,000 pieces per month, sale, and IMEI activations before the COVID-19 pandemic. Revenue of 4.2 crore per month, solely through mobility recharges.
• Developed strategic alliances with local ISPs and LCOs to enhance service offerings.
• Built and maintained relationships with stakeholders, including ISPs, LCOs, and retail partners, ensuring alignment with their needs and expectations.
• Led and developed a robust billing, payment collection, and supply chain through cross-functional teams.
• Negotiated with commercial and residential real estate developers to facilitate feasibility rollouts and address critical needs.
• Engaged with industry bodies to enhance brand visibility and recognition.

• Identified new or additional revenue opportunities with current clients during business development efforts.
• Facilitated and managed business plan development based on market and industry research.
• Helped organisations manage and implement change with minimal disruption to operations.

• Executed prepaid customer acquisition initiatives to expand market reach and increase customer engagement.
• Assisted in channel management for 30 prepaid distributors, overseeing operations across more than 150 sites to ensure compliance and performance.
• Monitor primary and secondary activations plus CAF audit processes.
• Supported business development operations in Meerut (UPW) with a team of 9 members, contributing to strategic initiatives.

• Tracked high-end data plans for institutions and direct customers to optimise service offerings and enhance customer experience.
• Supported acquisition of net revenue earning customers to achieve gross revenue targets across various sales and distribution KPIs.
• Maintained attrition levels while enhancing data penetration with devices in rural and urban areas.

• Built a performance-optimising business culture focused on goal attainment.
• Identified issues and analysed information, delivering effective solutions to enhance operations.
• Investigated reported incidents, revealing operational improvements to enhance processes.
• Deployed resources for cross-functional teams, enhancing collaboration towards company goals.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.