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ANITHA MOHANDAS
Bangalore
Summary
Results-driven Banking Professional with extensive experience in banking operations and strategy development. Proven ability to enhance profitability and customer satisfaction by optimizing branch processes and fostering strong relationships with clients and stakeholders. Successfully led initiatives that improved operational efficiency and adherence to compliance standards, consistently achieving positive outcomes.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Asst Vice President
Axis Bank Ltd
Bangalore
01.2002 - 07.2022
- Handled varied roles across regions as Head of Operations, Branch Head & Circle Admin Head, managing over 83 branches.
- Led end-to-end processes for opening new branches, encompassing market evaluation, recruitment, and fixed asset management.
- Oversaw client onboarding processes for salaried customers, ensuring meticulous attention to KYC compliance.
- Coordinated with stakeholders to manage court cases, statutory notices, and regulatory compliance, providing timely information.
- Represented the bank in Banking Ombudsman cases to safeguard against deficiencies in service.
- Conducted pre-audits of branches, reducing operational risk and improving branch audit scores through physical inspections.
- Identified and rectified critical gaps during branch visits, facilitating timely resolutions.
- Formulated strategies to improve performance and customer service quality while mentoring team members.
- Provided timely and accurate resolution of customer inquiries, complaints, and requests.
- Handled escalated complaints from customers in a professional manner while working towards an amicable resolution.
Clerk
The South Indian Bank Ltd
Mumbai
05.1998 - 12.2001
- Managed over-the-counter services in the branch, ensuring timely and accurate processing of customer transactions and complaints.
Assistant
M/s J B Chemicals & Pharmaceuticals Ltd
Mumbai
09.1997 - 05.1998
- Managed daily operations to ensure smooth departmental functioning.
Education
BACHELOR OF COMMERCE -
SIES College of Commerce, Mumbai University
Mumbai06-1996
Skills
Certification
- CAME, 2026, Certified Anti Money Laundering Expert from India Forensic Center of Studies
- IAP, 2025, Internal Audit Practitioner from Institute of Internal Auditors
- CFE, 2023, Certified Fraud Examiner from ACFE
- CRCMP, 2021, Certified Risk and Compliance Management Professional from International Association of Risk and Compliance Professionals (IARCP)
- CAIIB, 2019, Indian Institute of Banking & Finance
- Certificate course in Cyber Crime and Fraud Management, 2019, IIBF
- Certificate Examination in IT Security, 2017, IIBF
- Certificate course in Digital Banking, 2017, IIBF
- Certification in AML & KYC, 2010, IIBF
Languages
- English
- Hindi
- Malayalam
- Tamil
- Marathi
Personal Information
- Kadugodi,Bangalore
- Date of Birth: 02/27/1976
Timeline
Asst Vice President
Axis Bank Ltd
01.2002 - 07.2022
Clerk
The South Indian Bank Ltd
05.1998 - 12.2001
Assistant
M/s J B Chemicals & Pharmaceuticals Ltd
09.1997 - 05.1998
BACHELOR OF COMMERCE -
SIES College of Commerce, Mumbai University