Ranganath M
Business Analyst
Bengaluru
Summary
Dependable professional with extensive experience supporting executive level management including Chief Executive Officer and [Job title]. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing and monitoring progress of important initiatives and actions plans. Objective [Industry] leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets. Steadfast [Job Title] familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities. High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers [Number] years of leadership in [Type] industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled Executive with [Number] years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, [Type] consulting and [Area of expertise].
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Asst Vice President
JPMorgan India private services limited
Bengaluru
2 2024 - Current
- POC for escalations resolution, getting in touch with stake holders to understand the complaints and exceptions in detail and to resolve the raised concerns through sharing feedback or correction of provided confirmations
- Independently runs the governance and due diligence calls with controls team for Lux and EMEA LE’s
- Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to changing conditions & priorities
- Manage partnerships by working closely with cross-functional stakeholders across the firm
- Experience in project like system upgrade, solution Implementation, simplification of progress and UAT testing
- Processing of assigned work as per SOP and within SLA that includes Government Subsidy departments and agencies, credit inquiry, Audit Requests- commercial loans- LIQ, ACBS, VLS, letter of credit, Audit DDA, Derivatives, brokerage accounts
- Access and control management
- Work in collaboration with cross-functional & cross-business stakeholders, leading them through the lifecycle of the initiative, from scope definition & requirements gathering through to completion
- Primarily responsible for managing the client and external auditors’ expectations and escalations
- Vendor/stake holder management
- Calculation of liability positions for non-individual customers on priority basis and sending the completed reports to auditor for their audit report issuance.
- Handled administrative systems to assist senior leadership and over [Number] staff members.
- Hired and managed [Number] new managers to drive business growth.
Associate
Jpmorgan India Private Services Limited
Bengaluru
08.2022 - Current
- Managing Succession Planning via grooming, cross training & creating back up for self and for the team
- Driving Performance Management for the team
- Ensuring the team meets the Quality / SLA Target
- Ensuring that the process differences are bridged & straightened over calls
- Drive process improvements like VSMs to ensure that the waste is reduced in the process and also eliminate unnecessary steps in the process
- Setting Goals and objectives for the team members, expectation setting done to ensure that they understand and meet the operations requirements through Productivity & Quality
- Reviewing and updating procedures due to any process changes.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed customer relations through communication and helpful interactions.
Operations Supervisor
JPMorgan India Private Services Limited
Bengaluru
12.2010 - Current
- Responsible for the operational excellence of Global Confirmations and Regulatory functions with units based in Bangalore and Fort Worth, Texas
- Areas of responsibility include Strategic and Change management events to build Centre of Excellence and vendor relationship
- Facilitate organizational growth in revenue and efficiency by adoption of digitization in Confirmations, a key step to automate and eliminate paper based process, successful in changing the turnaround windows from 5 days to hourly fulfilment
- 60% of the process moved into zero touch
- Conducts Daily Team meeting to address all BAU activities
- Conduct Monthly 1
- 1 with directs and discuss on performance & improvements
- Perform Risk management activities on monthly basis on UT tools, Desktop review of users
- Access Management
- Restructuring of Query Types – Relooked the headers of queries and formulated new header for better tracking of external errors and quality metrics reporting.
Education
Bachelor of Commerce -
05.2006 - 05.2009
Skills
Product Academy Certified
Timeline
Associate - Jpmorgan India Private Services Limited
08.2022 - Current
Operations Supervisor - JPMorgan India Private Services Limited
12.2010 - Current
Bengaluru University - Bachelor of Commerce,
05.2006 - 05.2009
Asst Vice President - JPMorgan India private services limited
2 2024 - Current
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