Senior Quality Analyst with extensive experience in optimising processes and automating tasks to enhance efficiency at Zomato. Proven track record in reducing turnaround times from 14 hours to 1 hour through automated ETL pipeline implementation, and integrating root cause analysis into ETL processes for cost reduction. Demonstrated expertise in quality excellence driving, metrics optimisation, and process redesign, contributing to improved delivery partner satisfaction and standardised resolution processes. Skilled in performance governance, data-driven insights, and cross-functional leadership, with a focus on continuous improvement and stakeholder engagement. Career goals include leveraging analytical skills to drive strategic initiatives that enhance operational efficiency and quality standards.
Hi, I’m
Rabita Javeed
Gurgaon
Summary
Overview
3
years of professional experience
Work History
Zomato
Senior Quality Analyst
07.2025 - Current
Job overview
- Assisted in optimising processes by automating routine tasks.
- Contributed to reducing turnaround times from 14 hours to 1 hour through automated ETL pipeline implementation.
- Supported task automation by integrating root cause analysis into ETL processes to enhance efficiency and reduce costs.
- Helped build a rating card to track daily, weekly, and monthly employee performance through automated workflows.
Zomato
Quality Analyst
08.2024 - 06.2025
Job overview
- Assisted in improving delivery partner satisfaction through process enhancements.
- Supported initiatives to standardise resolution processes for increased transparency.
- Helped manage rewards and recognition accuracy, ensuring identification of top performers.
- Collaborated with teams on initiatives to improve partner fairness and address escalations.
- Partnered with vendors to enhance response accuracy and streamline workflows.
- Reviewed tickets and calls to identify process gaps and improve resolution efficiency.
- Delivered training for QA teams to ensure quality improvement across sites.
Sharda University- Funded by Indian Council of Medical Research
Research Associate
06.2023 - 02.2024
Job overview
- Executed analytical method development and validation for MDR-TB drugs within an ICMR-funded project.
- Focused on developing protocols customised for North Indian patient demographics.
- Conducted thorough experimentation and data collection to validate method accuracy, reliability, and validity.
- Partnered with a multidisciplinary team to incorporate findings into expansive TB research initiatives.
- Provided strategic insights to tackle MDR-TB challenges in the region.
Education
Sharda UniversityGreater Noida
Master of Science from Inorganic Chemistry
01.2022
University Overview
Sharda UniversityGreater Noida, India
Bachelor of Science from Chemistry (Honours)
01.2020
University Overview
Skills
- Quality excellence driving
- Metrics optimization
- Process redesign
- SOP enhancement
- Escalation management
- Critical issue resolution
- Vendor collaboration
- Performance governance
- Data-driven insights
- Performance reporting
- Cross-functional leadership
- Stakeholder engagement
- Audit and gap analysis
- Continuous improvement
- Adaptability
- Problem solving
- Communication skills
- Mentoring and team coordination
Languages
English
Urdu
Hindi
Kashmiri
Publications
Publications
Cysteamine modified Ruellia simplex carbon dots: tuning photoluminescence and unraveling the metal sensing mechanism., Springer, Recent Advances in Materials for 3D Bioprinting, 2023Projects
Projects
Natural Source–Derived Carbon Quantum Dots Mixed-Ligand Cu(II) Schiff Base Complexes
Jan 2021 – Dec 2022
- Synthesized CQDs from Ruellia simplex via a green hydrothermal method.
- Characterized using UV–Vis, fluorescence, XRD, TEM, and FTIR.
- Demonstrated strong green fluorescence (Ex: 440 nm; Em: 520 nm) with selective Fe³⁺ and Cr⁶⁺ sensing.
- Confirmed biocompatibility for bioimaging and diagnostic applications.
Jan 2019 – Dec 2020
- Synthesized Schiff base ligand (ortho-vanillin & L-alanine) and Cu(II) complexes with co-ligands.
- Characterized via IR, ¹H NMR, and UV–Vis spectroscopy.
- Investigated DNA binding and cleavage, showing moderate–good affinity and significant activity.
- Revamped the DP reactivation program by introducing mandatory ethics and CX training with strict no-cancellation policies.
- Streamlined eligibility criteria (dues clearance, rejoining fee, training completion) for partners terminated due to high cancellations, denials, or impersonation.
- Collected ₹1.1 Cr total (₹29L outstanding balance + ₹85L rejoining fees).
- Analyzed churn drivers among new delivery partners; identified inadequate support access as a key factor.
- Designed targeted support for DPs with
- Launched three support channels: Live Direct Support Connect, Non-Live Connect, and Proactive Support.
Timeline
Senior Quality Analyst
Zomato
07.2025 - Current
Quality Analyst
Zomato
08.2024 - 06.2025
Research Associate
Sharda University- Funded by Indian Council of Medical Research
06.2023 - 02.2024
Sharda University
Master of Science from Inorganic Chemistry
Sharda University
Bachelor of Science from Chemistry (Honours)