Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Vignesh S

Senior Quality Analyst
Vellore,Tamilnadu

Summary

Analytical Quality Analyst who believes that good customer service can be achieved by analyzing performance numbers. Adept at training new customer service representatives, delivering accurate reports and developing effective training courses. Specializes in Us healthcare industry.

Overview

10
10
years of professional experience
17
17
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Senior Quality Analyst

Ally Smart Business Process Solutions
Chennai
07.2022 - Current
  • Working with operations management team to ensure proper procedures are being followed
  • Conducting client meetings to discuss calls that agents take on behalf of that specific client
  • Providing subject matter expertise during the design/development phases of learning programs
  • Conducting entry level complex training sessions for new or cross-trained employees
  • Ensuring all training materials were up to date with changes that may have occurred
  • Providing coaching opportunities to associates as needed
  • Initiating reports to management on a weekly and monthly basis of the quality scores for each associate
  • Driving quality improvement with through more effective launch of new programs.
  • Certified in Lean Six Sigma Black Belt based on which few projects has been implemented and brought improvements in few business areas which had reduced the revenue leakage

Quality Control

OMEGA Health Care Management Services
CHENNAI
06.2019 - 06.2022
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
  • To conduct calibration sessions with operations and training team
  • Generating daily, weekly & monthly Quality Reports
  • To conduct regular Feedback sessions for agents based on the reports
  • Assistance for continues quality improvement
  • Providing trainings to agents on quality parameters, KRA's and expectations
  • Attend client calls on monthly basis on issues and clarifications if needed.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Resolution based audit, audit calls, email, etc.,

Sr. Executive RCM

OMEGA Health Care Management Services
CHENNAI
05.2018 - 05.2019
  • Closely monitoring and examining each stage of the entire production process
  • Work closely with Leads/supervisor to provide assistance in process improvement
  • Calibrate quality in Production to make efficient work
  • Worked in denial and medical Billing to resolve the claims to get the payments
  • Team Mentor to train people, taking responsibility to ensure making the clients satisfaction
  • Increased Revenue Collections and investigated Past due accounts to minimize the unpaid claims
  • Worked on special project team to reduce A/R management days.

Executive RCM

Chakra Info Solutions
Vellore
11.2013 - 01.2018
  • Working on Denials, refunds and Rejection
  • Reduce the AR over 120 bucket and follow up with insurance company
  • Preparing the appeals and send to insurance carrier
  • We Possess an American Neutralized accent and follow up to the claims for Collection of payments
  • All Issues are well analyzed before making the call
  • We are team ensure all information received via Inbound call.

Education

Bachelor of Computer Applications - Computer Science

Indian School Of Business Management
Chhattisgarh, India
06.2019 - 05.2022

High School Diploma -

Vedavalli Higher Sec School
Walajapet, India
06.2007 - 05.2009

GED -

Anne Marie Matric School
Kaveripakkam, India
06.1995 - 05.2007

Skills

Quality Improvement

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Certification

Lean Six Sigma Black Belt

Work Availability

monday
tuesday
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saturday
sunday
morning
afternoon
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Timeline

Lean Six Sigma Black Belt

02-2023

Senior Quality Analyst

Ally Smart Business Process Solutions
07.2022 - Current

Quality Control

OMEGA Health Care Management Services
06.2019 - 06.2022

Bachelor of Computer Applications - Computer Science

Indian School Of Business Management
06.2019 - 05.2022

Sr. Executive RCM

OMEGA Health Care Management Services
05.2018 - 05.2019

Executive RCM

Chakra Info Solutions
11.2013 - 01.2018

High School Diploma -

Vedavalli Higher Sec School
06.2007 - 05.2009

GED -

Anne Marie Matric School
06.1995 - 05.2007

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Vignesh SSenior Quality Analyst