Yasmine Sebastian
Bengaluru
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Bundl Technologies Pvt Ltd
Bengaluru
06.2018 - Current
- Monitored compliance with internal policies, procedures and external regulations.
- Investigated incidents related to compliance issues and developed corrective action plans accordingly.
- Proposed business decisions based on fraud analysis.
- Collaborated with other departments to develop solutions for complex problems related to risk management initiatives.
- Communicated effectively with stakeholders including senior management and board members about Risk Management topics and initiatives.
- Drafted documents such as user manuals, process flows and technical specifications concerning Risk Management processes and procedures.
- Coordinated with functional departments to ensure that all risks are addressed in a timely manner.
- Used Excel pivot tables, charts and reports to break down and analyze information.
- Compiled and submitted regular reports to update senior management on operations and progress.
- Performed statistical analyses to identify trends, variations, patterns and insights.
- Evaluated current practices in order to recommend improvements to reduce operational costs while maintaining a high level of customer service.
- Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
- Managed a team of Quality Analysts and provided guidance on best practices for testing protocols.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
- Implemented changes based on customer feedback to improve overall satisfaction with products.
- Identified process improvements that would reduce cost while maintaining high levels of product quality.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
- Collaborated with cross-functional teams such as Engineering, Product Development, and Operations to ensure product quality goals were met.
- Analyzed issues and recommended corrective actions to improve final results.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Monitored performance metrics to assess the effectiveness of quality control initiatives.
Senior Executive
Cognizant Technologies Pvt Ltd
Chennai
03.2017 - 03.2018
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Ensured that proper follow up was completed after each interaction with a customer.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
Quality Analyst
CSS Corp Pvt Ltd
Chennai
10.2010 - 11.2016
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Assisted in the development of Quality Assurance procedures and protocols.
- Implemented corrective actions when necessary to improve overall product quality.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
Education
B.Tech - Information Technology
Kamban Engineering College
Tiruvannamalai, TN04-2009
Skills
- Strong Communication Skills
- Team leadership abilities
- Six Sigma methodology
- Continuous Improvement
- SOP Development
- Data Validation
- Project Management
- Risk Management
- Training implementation
- SQL knowledge
- Defect tracking
- Audit processes
- Report creation
- Data Analysis
- Quality processes
- Quality Improvement
- Performance Assessment
- Data Capture and Analysis
- CSAT/DSAT Analysis
- Fraud Detection/Prevention
- Stakeholder communication
Accomplishments
- Received multiple rewards and awards for best performer in weekly & monthly performance.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- Lean Six Sigma Green Belt Certified.
- Lean Six Sigma Black Belt Certified.
- Excellence in continuous improvement Leadership
- SQL: Beginner to Advanced Certified
Timeline
Senior Quality Analyst
Bundl Technologies Pvt Ltd
06.2018 - Current
Senior Executive
Cognizant Technologies Pvt Ltd
03.2017 - 03.2018
Quality Analyst
CSS Corp Pvt Ltd
10.2010 - 11.2016
B.Tech - Information Technology
Kamban Engineering College
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