Rabiya Parveen
New Delhi
Summary
Dedicated and customer-focused professional with 2 year of experience in delivering exceptional service across diverse industries.Proven ability to handle high-pressure situations with professionalism and efficiency while maintaining a positive and empathetic approach.Skilled in conflict resolution, communication, and building strong customer relationships.
Overview
4
4
years of professional experience
Work History
CAP Associate
Amazon
02.2026 - Current
- Performed root cause analysis on incidents reported by customers.
- Increased efficiency through carefully planned workflow.
- Assisted customers with locating items on sales floor and in backroom storage areas.
Virtual Customer Service Associate
Amazon
08.2024 - 01.2025
- Assisted customers with inquiries through chat and email support.
- Resolved customer issues by analyzing product information and account details.
- Collaborated with team members to improve customer service processes and workflows.
Customer Support Associate
Tech Mahindra
06.2022 - 12.2023
- Provided timely support to customers via phone and chat.
- Resolved customer inquiries using internal knowledge base and tools.
- Escalated complex issues to senior team members for further assistance.
Education
Commerce
All Saints' School
Bachelor of commerce
Chaudhary Charan Singh University
Skills
- Project management
- Active listening
- Efficiency in ms office
Timeline
CAP Associate
Amazon
02.2026 - Current
Virtual Customer Service Associate
Amazon
08.2024 - 01.2025
Customer Support Associate
Tech Mahindra
06.2022 - 12.2023
Commerce
All Saints' School
Bachelor of commerce
Chaudhary Charan Singh University