I’m interested in Singing, cooking, playing outdoor games , listening to music
Rachana Pola
Process Executive
Hyderabad
Summary
At Cognizant, I excelled as a Process Executive, enhancing quality standards through meticulous audits, which significantly lowered error rates. My adeptness in compliance and claims processing, coupled with a proactive approach to problem-solving and peer collaboration, drove process improvements. Skilled in both proposal development and fostering performance incentives, I consistently surpassed productivity goals.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Process Executive
Cognizant
02.2022 - 10.2023
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Education
Masters Of Administration - Human Resources Management
Aurora’s Pg College
Hyderabad 06.2020
Bachelor Of Administration - Human Resources Management
RBVRR Women’s College
Hyderabad 06.2017
Skills
Compliance
Additional Information
I have done 2 projects
One is in my graduation:- Job satisfaction
Second is in my master’s:-Requirement process
Interests
Timeline
Process Executive
Cognizant
02.2022 - 10.2023
Masters Of Administration - Human Resources Management
Aurora’s Pg College
Bachelor Of Administration - Human Resources Management
RBVRR Women’s College
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