Rachit Poddar

Part of the IT Sales Enablement team, working closely with Sales organization and is responsible for analysis, design and configuration of software solutions based on projects, and enhancement requests in Salesforce application
- Rolled out High Velocity Sales for ISR and BDR Teams.
- Rolled out Collaborative Forecast for the Sales organization
- Managed rollout of Channel Partner Portal to 110+ countries in 15+ which includes Deal Registration, Lead Distribution, Partner Trainings, etc.
- Monitoring the production ticket queue (JIRA) for issues, performing root cause analysis to help troubleshoot problems
- Performing administrative functions such as handling internal user access requests, permission change requests and addressing general usability questions
- Perform System Testing, Integration Testing, and Data Validation

- Testing of new and existing functionality before they are released to users.

- Coordinate User Acceptance Testing activities and training the users on regular basis

- Explore feasibility and implementation of integrating new apps with the existing environment on user requirement

The internal lead generation program for the Delivery employees of HCL generates significant revenue. The Delivery employees get rewarded for each lead that gets converted into a business opportunity.
- To automate the current manual process from lead submission to opportunity closure using Salesforce
- To decrease turn around time of Lead Qualification and Lead Assignment to sales employees
- To coordinate with the IT Team, Salesforce Development Team and various stakeholders to create and implement Change Requests and streamline the process
- To create BRDs and conduct UATs
- To implement internal AI solution for lead qualification

- Lead & manage Sales Team and contribute in line with company’s profitable & sustainable growth objective, look after Utilities, EPCs, OEMs, & End users and various other contractors across the country
- Achieve customer satisfaction by facilitating faster resolution of the after sales service issues
- Enhance market presence of Transformers through direct bidding, strategic tie-up with EPC, End User and approvals with prestigious consultants in Solar industry

- Managed sales opportunities worth 2500 M€ for the Mining, Metals & Minerals segment across 100+ Countries

- Drove KRAs for Sales Operations including Opportunity management, Sales Analysis, Forecast & Pipeline reporting

- Provided competitive intelligence & actionable insights to the marketing and sales teams as well as C-level management by identifying drivers of wins and losses within the segment

- Salesforce CRM Tool Champion and Sales Advocate for the entire segment, ensured data quality and integrity

- Manage Accounts, Users and their roles, train the users about new rollouts and features of the CRM

- Implemented the Commercial Action Plans for Strategic Accounts in the CRM system in association with Sales

- Managed strategic accounts such as NTPC, GAIL, BARC, BPCL, Cairn etc. for Automation services across North India
- Achieved 110% target. Handled a portfolio worth 35 MINR with 10% contribution from new accounts
- Coordinated with Order Booking Team, Finance, Legal & Supply Chain to ensure material delivery, execution & billing
- Monitored AMC orders with respect to cost, resource deployment and manpower planning

- Designed & engineered 3 major solar photovoltaic power plants of capacities 10.5, 5.59 & 5.5MWp

- Designed estimates for 63 bids in collaboration with Tendering team for estimation and calculation of BoM

- Visited Solar site to ensure proper execution as per the recommendation of Design team

- Managed site execution for an 85 MINR LEED Platinum Green Building project for an Indian conglomerate

- Managed site execution for an 80 MINR project involving Electrical Distribution for a leading Hospital chain

- Handled Vijeo Citect SCADA software support campaign for 9 System Integrators covering West & South India

- Interacted with 300+ customers to gather insights on current product offering and upsell the advanced version