Rachna Kumari

Hyderabad

Summary

Dynamic Assistant Manager at Axis Bank Ltd, adept at driving customer acquisition and enhancing service quality. Proven expertise in cash and portfolio management, alongside strong problem resolution skills. Successfully maintained compliance and achieved branch targets, fostering robust client relationships and ensuring exceptional service delivery.

Overview

years of professional experience

Certification

Work History

ASSISTANT MANAGER

AXIS BANK LTD

04.2023 - Current

Handled all branch cash functions and optimized back-office operations for efficiency.
Drove acquisition of Savings Accounts, Current Accounts, Term Deposits, and Demand Drafts for varied clientele.
Achieved targets by managing assigned customer portfolios, including high-value and NRI clients.
Provided superior customer service by addressing financial product needs and communicating updates effectively.
Resolved customer queries promptly, escalating complaints when required for swift resolution.
Ensured adherence to regulatory standards through comprehensive ReKYC initiatives.
Maintained precise risk profiles and registers to uphold compliance mandates.
Led audit coordination efforts and compiled reports to enhance operational outcomes.

Education

Post Graduate Diploma - Banking Services and Finance

Manipal University

Bangalore

01-2023

Bachelor of Commerce -

V.B.U. University

Hazaribagh

12.2020

Skills

Customer query handling
Problem resolution
Planning and organizing
Time management
Product and process knowledge
Subordinate development
Initiative and risk management
Branch operations and compliance

Microsoft Office proficiency
Banking software expertise
Effective email communication
Cash and portfolio management
Customer acquisition and service
Complaint resolution strategies
Relationship building and management

Certification

Certification for HV CASA
Qualified for RBBH club (Triump)
Certification on Axis direct Budget

Personal Information

Date of birth: 02/23/2000
Father's name: Shatrughan Singh
Nationality: Indian
Marital Status: Married
Language: English, Hindi

Hobbies and Interests

Writing Journals

Timeline