RADHA CHAUHAN
Gurgaon
Summary
Experienced and customer-focused professional adept at delivering exceptional service by providing accurate information, addressing inquiries, and resolving issues. Proven ability to maintain a positive and solution-oriented approach, fostering strong relationships and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
EXECUTIVE- CUSTOMER EXPERIENCE
Green Soul Ergonomics Pvt Ltd
Gurgaon
10.2023 - 07.2024
- I effectively assisted customers with product inquiries, order issues, and returns, ensuring timely and accurate resolution.
- I provided detailed product information, resolved complaints professionally, and ensured compliance with company policies.
- As part of the review team, I drove customer reviews for various SKUs, contributing to improved product ratings and feedback. My excellent communication skills and quick problem-solving abilities fostered strong customer relationships, enhancing brand loyalty and repeat business.
CUSTOMER SERVICE AGENT
BYJU'S
09.2022 - 01.2023
- Customer Service Agent, I effectively assisted Student throughout their classes issue, and ensured them
- My responsibilities included providing accurate classes information, addressing customer inquiries, resolving issues, and ensuring compliance with byju's policies regulations
- I demonstrated excellent communication skills, quick problem-solving abilities, and a customer-centric approach to ensure students satisfaction.
CUSTOMER SERVICE EXECUTIVE
Radical Minds
03.2021 - 10.2022
- Experienced Customer Service Executive known for consistently exceeding customer expectations
- Proficient in addressing inquiries, resolving problems, and maintaining a positive, solution-oriented attitude
- Effective communication skills, combined with a deep commitment to customer satisfaction, have resulted in a record of fostering positive relationships and enhancing brand loyalty.
Education
Skills
- Effective Communication
- Problem-Solving
- Attention to Detail
- Calm Under Pressure
- Multitasking
- Complaint Handling
- Customer Service
Timeline
EXECUTIVE- CUSTOMER EXPERIENCE
Green Soul Ergonomics Pvt Ltd
10.2023 - 07.2024
CUSTOMER SERVICE AGENT
BYJU'S
09.2022 - 01.2023
CUSTOMER SERVICE EXECUTIVE
Radical Minds
03.2021 - 10.2022
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