Radhakrishnan K

• Lead end-to-end revenue cycle operations, including charge capture, payment posting, accounts receivable, and denial management, ensuring compliance with HIPAA and payer regulations.
• Implement automation, AI-driven workflows, and digital communication strategies to reduce costs, improve patient experience, and optimize operational efficiency.
• Coach and mentor team leaders and staff; develop SOPs, training programs, and performance frameworks to drive engagement, productivity, and retention.
• Monitor KPIs, conduct root cause analysis, and deploy corrective actions to consistently achieve 97% quality and 100% productivity .
• Collaborate cross-functionally with Coding, EDI, PM/EHR teams, Hospitals, and Clearinghouses to resolve workflow issues and enhance revenue capture.
• Prepare performance dashboards, reports, and analytics for senior leadership and clients, enabling data-driven operational and strategic decisions.

Key Achievements:

• Successfully implemented automation and AI enhancements, improving turnaround times , reducing FTE's and manual errors.
• Strengthened team performance and morale through recognition programs, continuous feedback and structured capability-building initiatives.
• Achieved all SLA and KPI targets while improving patient and client satisfaction and minimizing revenue leakage.

• Managed AR follow-up, claim resolution, and denial analysis.
• Identified trends to improve claim acceptance and reduce aging buckets.
• Interacted with insurance carriers and patients to resolve outstanding issues.

• Handling Payment posting process and patient billing operations with a focus on quality and accuracy.
• Handled client requests and participated in project-level process improvements.

• Posting Payments and tally the payment according to bank deposits
• Worked on account receivables and appeals
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.