RADHIKA AHLUWALIA
Executive Assistant
New Delhi,DL
Summary
Executive Assistant with extensive experience at Salesforce, specializing in sales and HR coordination. Demonstrated ability to enhance employee engagement and optimize recruitment processes through effective communication and Salesforce administration. Proven success in leading initiatives that boost team performance and operational efficiency, contributing to a high-performing work culture.
Overview
17
17
years of professional experience
Work History
Executive Assistant to Co-Founder
Advantage Club
Gurgaon
03.2022 - Current
- Owned and optimized the complete sales lead lifecycle across LeadSquared, Freshworks, and Salesforce, ensuring real-time tracking and accelerated conversions.
- Led end-to-end recruitment for non-technical roles, leveraging proactive sourcing, competency-based interviews, and data-driven decisions.
- Spearheaded a cross-functional HR and Sales team, fostering a results-driven culture and aligning efforts with business goals.
- Conducted thorough resume reviews and behavioral interviews, improving hire quality and streamlining recruitment efficiency.
- Maintained lead management accountability, driving timely follow-ups by closely engaging with Sales teams.
- Facilitated daily sales Scrums, providing clear visibility into account status and pipeline health.
- Expanded role to collaborate directly with Customer Success and Product teams, serving as a central liaison for client communications, escalations, and reporting.
- Significant Accomplishments:
- Led HR and Sales teams across multiple locations, managing up to 300 employees and driving operational excellence and strong team performance.
- Spearheaded culture-building initiatives that boosted employee morale and productivity by 20%, fostering a motivated, high-performing workforce.
- Implemented a streamlined communication and project management system, increasing on-time project completions by 15% through clear accountability and follow-ups.
- Integrated Customer Success (CSM) and Product teams, optimizing workflows and communication to accelerate client response times and elevate service quality.
- Unified Sales, CSM, and Product functions, reducing client escalations and enhancing customer satisfaction and long-term relationships.
- Recognized leader and mentor, driving cross-functional collaboration and serving as a key liaison between client-facing teams and internal stakeholders.
Executive Assistant to Global CEO
Entrust Global Group LLC
Noida
09.2021 - 02.2022
- Conduct high level conversations with business leaders in prospective areas and prepare presentations to add value proposition.
- Prepare various reports and excel sheets for the CEO for quick references.
- Travel with the CEO for various meetings (Client and Interview – Senior Executive level hires) Abroad and in India.
- Coordinate with various CEO’s around the globe of different Portfolio’s within the Company.
EA to VP and Head (Digital Business Services)
SAP
Mumbai
06.2019 - 07.2020
- Filter & handle all incoming emails on behalf of VP and prioritize and escalating to him as and when required.
- Create, Consolidate & Communicate documentation across global teams.
- Manage Go – Live Projects, ensuring that the complete project lifecycle is as planned right from start date to the successful implementation organize and implement Go Live Celebrations for Staff and Customer.
EA to Country Head
Salesforce
Mumbai
09.2017 - 05.2019
- Manage day-to-day schedules in such a way that the country head is able to complete their obligations in an organized, efficient way.
- Coordinate internal and external meetings including but not limited to team meetings, All hands, off-site meetings, 1-1 meetings, etc.
- Take into consideration calendar priorities based on release cycle, fiscal calendar, current projects, customer fire drills, team needs and Dreamforce.
- Book appropriate domestic & international travel and submit accurate expense report within travel policy.
- Organization of quarterly meetings, volunteering events, off-sites, etc.
- Experience with the setting up and management of virtual meetings and tools e.g., GoToMeeting, Google Hangout and conference calls.
- Significant Accomplishments:
- Recognition at the India’s sales kickoff meeting for flawless execution of the chairman’s office.
- Recognized for outstanding effort to uphold Salesforce philanthropy model, including identifying charitable trusts, organizing events and motivating team for maximum participation at identified trusts to uphold to the 1% equity, 1% product & 1% employees time for social responsibility policy.
- Voted and honored to be Supermayor at salesforce, a single identified position across India and handling a team of 4 regional mayors reporting and coordinating for budget allocation, charting out sequence of events and indirectly employ 3000+ employees in engagement activities.
- As treasury of SFWN (Salesforce Women’s network) allocate and analyze budget to all Salesforce branches, prepare a quarterly timeline and schedule for activities for subsequent quarter.
Deputy Manager
Usha International Pvt. Ltd
New Delhi
08.2016 - 09.2017
- Provide administrative/secretarial assistance to Chairman & Marketing CMO for routine work.
- Assist the Chairman in managing his calendar, commitments, and travel arrangements (planning itineraries, developing agendas and meeting materials, reporting expenses, etc.)
- Maintain all the files and Creatives for the internal and external Audits for Marketing Department.
- Recording, transcribing, and distributing notes/minutes of meetings.
- Significant Accomplishments:
- Implemented installation of paper shredding machines at chairman’s office and Head office in Gurgaon, contributing to environment and leading to a significant cost saving by selling shredded paper (Approx 2500 INR a day).
Admin Specialist
KBR Technology
Gurgaon
09.2012 - 06.2016
- Plan, Coordinate and supervise functional requirements for the Business Development Director.
- Performing Technical analysis for Expense reported by sales and Business development team for successive quarterly expense allocation by Director.
- Provide secretarial/administrative assistance to Business Development Director (Gurgaon Office), Sales Manager (Pune), A/C’s Manager (Mumbai), A/C’s Manager Sales (Kolkata) for routine work for the office.
- Managing MIS reports, maintaining all the files and records for the Internal and External Audits for Sales/Business development department.
- Handle PR work (For Hoteliers, Govt. officials etc.)
- Event and conference planning, implementation and business networking.
- Significant Accomplishments:
- Nominated by the Director, Business Development for training in Sales coordination in Houston. The purpose of the training was India Sales opportunity related work especially in areas like creating OMS id, filling up compliance forms, Preparing NDA’s, BCR Requests and seeking approvals etc.
- Nominated as Chair to head the event management team for KBR annual function. Made a significant 30% reduction in allotted annual budget.
HR Administrator
BBC Television Center
London
03.2008 - 05.2012
- Provided administrative support for all areas of the human resources function.
- Make travel arrangements as requested, and prepares expense reports for HR.
- Provided support to HR colleagues, managers, and employees with HR inquiries and delivered a high level of customer service through phone calls and emails.
Education
Post Graduate Degree - International HR Management
London Metropolitan University
Whitechapel, London01.2009
Bachelor of Arts - English Honors
Delhi University
01.2005
Commerce, Class XII - CBSE
Army Public School
New Delhi01.2002
Class X - CBSE
Army Public School
New Delhi01.2000
Skills
- Sales and HR coordination
- Employee recruitment and retention
- MIS report management
- Staff consultation and management
- Communication skills
- Microsoft Word proficiency
- Microsoft Excel intermediate
- PowerPoint proficiency
- Microsoft Outlook proficiency
- Salesforce administration
- Recruitment management
- Lead management
Timeline
Executive Assistant to Co-Founder
Advantage Club
03.2022 - Current
Executive Assistant to Global CEO
Entrust Global Group LLC
09.2021 - 02.2022
EA to VP and Head (Digital Business Services)
SAP
06.2019 - 07.2020
EA to Country Head
Salesforce
09.2017 - 05.2019
Deputy Manager
Usha International Pvt. Ltd
08.2016 - 09.2017
Admin Specialist
KBR Technology
09.2012 - 06.2016
HR Administrator
BBC Television Center
03.2008 - 05.2012
Post Graduate Degree - International HR Management
London Metropolitan University
Bachelor of Arts - English Honors
Delhi University
Commerce, Class XII - CBSE
Army Public School
Class X - CBSE
Army Public School
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