Travelling
RAFEY WASEEM
Hotel General Manager
Lucknow
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Coordinated Hotel general Manager with more than 10 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Hotel General Manager
Acco Hotels Pvt Ltd
Lucknow
03.2019 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Promoted hotel brand by incorporating new social media marketing program, resulting in 30 % increase in new business.
Hotel Manager, General Manager
Hotel Galaxy Grand
02.2017 - 03.2019
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Promoted hotel brand by incorporating new social media marketing program, resulting in 38 % increase in new business.
- Evaluated suppliers to maintain cost controls and improve operations.
Operations Manager
Hotel Universal Plaza
01.2011 - 06.2016
- Managed day-to-day hotel operations and functions
- Reviewed P&L statements, budgets and forecasts, revenues, and expenses
- Oversaw individual department managers to ensure adherence to company policy and procedure.
Education
Bachelor of Commerce - Business Management
MJPR University
Bareilly 04.2000 - 03.2003
Diploma - Hotel Management
LES
Rampur 01.2007 - 01.2008
Certificate in Computing - Computers
IGNOU
New Delhi 01.2004 - 01.2004
Skills
Strategic planning and analysis
undefinedAccomplishments
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted the hotel as a wedding destination on social media and online ads which increased the number of such events by 29 %.
Interests
Timeline
Hotel General Manager
Acco Hotels Pvt Ltd
03.2019 - Current
Hotel Manager, General Manager
Hotel Galaxy Grand
02.2017 - 03.2019
Operations Manager
Hotel Universal Plaza
01.2011 - 06.2016
Diploma - Hotel Management
LES
01.2007 - 01.2008
Certificate in Computing - Computers
IGNOU
01.2004 - 01.2004
Bachelor of Commerce - Business Management
MJPR University
04.2000 - 03.2003
Similar Profiles
Nitin SpoliaNitin Spolia
Area Revenue Head at OYO Hotels & Homes Pvt. Ltd.Area Revenue Head at OYO Hotels & Homes Pvt. Ltd.
Deepali GuptaDeepali Gupta
Assistant HR Manager at Lemon Tree Hotels Pvt Ltd.Assistant HR Manager at Lemon Tree Hotels Pvt Ltd.
PULKIT SAXENAPULKIT SAXENA
HR Manager at ARB Hotels and Resorts Pvt LtdHR Manager at ARB Hotels and Resorts Pvt Ltd
Anamika YadavAnamika Yadav
Intern at OCTAGATEIntern at OCTAGATE
Anurag ShuklaAnurag Shukla
Principal Lead Purchase at PN INTERNATIONAL PRIVATE LTDPrincipal Lead Purchase at PN INTERNATIONAL PRIVATE LTD