Raghav Jangid

Acting as a Technical Delivery Lead for a portfolio of 15+ global products, bridging business goals with technical execution.

• Strategic Delivery & Governance: Led end-to-end delivery for 15+ SaaS products, ensuring alignment with business goals. Implemented structured governance using SAFe (Scaled Agile Framework) principles to map cross-team dependencies and mitigate program risks.
• Operational Efficiency: Improved team velocity by 25% and reduced sprint cycle times by eliminating bottlenecks through automated Jira Query Language (JQL) dashboards and Cumulative Flow Diagram analysis.
• Technical Validation (SQL): Reduced User Acceptance Testing (UAT) dependency and improved data integrity by performing independent root cause analysis via SQL. verified migration success and data accuracy between Staging and Production environments.
• Quality & Release Management: Decreased post-deployment defects by 30% by instituting strict CI/CD Quality Gates and enforcing Definition of Done (DoD) standards across distributed teams.
• Cross-Functional Leadership: Collaborated with stakeholders to translate requirements into Amazon Web Services (AWS) cloud specifications, ensuring strict financial and timeline adherence for complex ERP projects.

• Agile Process Adoption: Applied Agile methodologies in daily software development tasks, ensuring iterative delivery and alignment with the Agile Manifesto.
• Cross-Functional Collaboration: Utilized collaboration tools to foster a culture of teamwork, partnering with senior developers to meet specific business goals.
• Stakeholder Communication: Assisted in drafting internal and external communications to improve project transparency and disseminate critical updates to stakeholders.
• Project Facilitation: Participated in requirements gathering and project planning sessions to elicit contributions and ensure alignment with desired project outcomes.

• Multi-Channel Sales Management: Managed end-to-end sales lifecycles across multiple online marketplaces and offline channels, consistently achieving sales targets through strategic planning and customer engagement.
• Business Development & Lead Gen: Identify new market opportunities and execute lead generation strategies, expanding the client base and contributing to substantial revenue growth.
• Client Relationship Management (CRM): Established strong relationships with key accounts to drive customer retention and repeat business, ensuring high satisfaction levels.
• Process Optimization: Streamlined order fulfillment workflows by coordinating cross-functionally with marketing, logistics, and support teams to enhance the customer experience (CX).
• Market Analysis & Reporting: Generated detailed sales performance reports and market insights to support leadership in strategic decision-making and targeted digital marketing campaigns.