Raghav Sharma
Delhi
Summary
Motivated and detail-oriented operations and quality analyst with experience across customer service, underwriting, and administrative roles. Known for driving process improvements, ensuring service quality, and contributing to cross-functional team success. Seeking a role in a dynamic organization where I can leverage my analytical, operational, and interpersonal skills to add value.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Quality Analyst
TELUS International
04.2024 - Current
- Ensured timely and accurate solutions while maintaining a positive customer experience across diverse international markets
- Focused on ensuring the quality of customer interactions, resulting in no customer complaints
- Optimized operations, streamlined workflows, and drove better outcomes.
Underwriting Analyst
XCEEDANCE
09.2021 - 03.2024
- Enhanced operational efficiency and fostered continuous improvement within the company.
- Conducted comprehensive data analysis and systematic reviews to extract valuable insights.
- Employed management techniques, allocated resources, and established transparent communication channels.
Operational Officer
VFS Global
03.2019 - 01.2021
- Fulfilled front desk responsibilities, ensuring prompt and courteous assistance to visitors.
- Supported smooth functioning of operations through data entry, record keeping, and administrative duties.
- Conducted biometric processes to accurately verify individuals' identities.
Intern
NestKeys Infratech Pvt. Ltd
- Conducted an in-depth exploration of NestKeys, highlighting competitive advantages
- Analyzed industry trends, regulatory frameworks, and consumer behavior patterns
- Provided valuable insights for strategic decision-making in the insurance sector
Education
BBA -
JIMTECH
07.2015 - 06.2018
12th - Commerce
Ramjas School
04.2015 - 03.2015
10th - undefined
Ramjas School
04.2013 - 03.2013
Skills
Quality Assurance
undefinedTimeline
Quality Analyst
TELUS International
04.2024 - Current
Underwriting Analyst
XCEEDANCE
09.2021 - 03.2024
Operational Officer
VFS Global
03.2019 - 01.2021
BBA -
JIMTECH
07.2015 - 06.2018
12th - Commerce
Ramjas School
04.2015 - 03.2015
10th - undefined
Ramjas School
04.2013 - 03.2013
Intern
NestKeys Infratech Pvt. Ltd
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