Summary
Overview
Work History
Education
Skills
Certification
Years Of Experience
Personal Information
Project Details
Timeline
Generic

Raghavendra A

Hyderabad

Summary

To utilize and enhance my skills in the best possible way for achieving Company’s goals and would like to grow with growth of the Company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr Support Engineer 2

Blueyonder
06.2019 - Current
  • Enhanced system performance by troubleshooting complex software.
  • Managed multiple high-priority projects simultaneously, maintaining focus on quality and deadlines.
  • Mentored junior support engineers, fostering a positive learning environment and promoting professional growth.
  • Improved incident resolution times through the utilization of effective troubleshooting methodologies.
  • Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
  • Implemented proactive monitoring systems to identify potential issues before they escalated into major problems.
  • Developed comprehensive documentation for technical procedures, ensuring consistency and accuracy in problem resolution.
  • Collaborated with PD department to implement system-wide improvements.
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Implemented customized solutions, resulting in improved system efficiency and client satisfaction.

Associate Projects

Cognizant Technology Solutions
12.2017 - 06.2019
  • Currently working as a Senior Associate at Cognizant Technology Solutions.
  • Updated old code bases to modern development standards, improving functionality.
  • Maintained existing software systems by identifying and correcting software defects.

Software Engineer

Cybage Software Pvt Ltd
07.2014 - 12.2017
  • Worked as a Software Engineer at Cybage Software Pvt Ltd in India from July 2019 to December 2021.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.

Education

Bachelor of Engineering in Computer Science -

Osmania University
01.2014

Higher Secondary Examination -

Narayana Junior College
01.2010

Secondary School Certificate -

Good Samaritan High School
01.2008

Skills

  • Supply Chain Management

  • Performance Optimization

  • BY(jda) TMS Parameters/Strategies Editing

  • BY(jda) TMS customized jobs Development

  • BY(jda) TMOD/Tmodelling

  • BY(jda) LP

  • MS SQL Development

  • Korber(highjump)Advantage Architect

  • Korber Webwise Page Editor

  • Crystal Reports

  • Python

Certification

  • Microsoft Azure AZ900 Certified
  • Korber Certified WMS Consultant

Years Of Experience

5

Personal Information

Title: Senior Technical Consultant (Korber(highjump) WMS)

Project Details

JDA Software :


JDA TMS/LP/TMOD

I’m Part of JDA Transportation Management System (TMS) Cloud services team Understanding the issue raised by customer, need to replicate the issue in support environments and troubleshooting the issue to fix it .Drive Weekly and Daily calls of escalated customers or for any critical issues to fix the issue and later deep dive into the logs and functionality to find the root cause of the issue. Created Job configuration for purging the data older than required to improve the application performance and to reduce the load on DB server while running the operations and this will reduce the manual operations to run the purge manually. Configuring the required events for the customer in Event Notification module to trigger the events files based on the load/shipment status progress. Creation of new buttons in the Transportation Manager classic UI/Smart bench UI to navigate from Particular Module UI page to another module UI page. Correcting the master entities set up to fix the customer day to day operational issues. Implementing and fine tuning the Parameter file/Strategy files to fulfill the business of day-to-day customer operations.


Cognizant Technology Solutions :


Yokohama Replacing Legacy systems:

Yokohama brought up SAP to replace legacy system to fill up the gaps between each process and maintain tracking of order from start to end. Now Korber receives orders from SAP where Informatica acts as bridge between SAP and Korber.We have implemented the Korber Warehouse Management System based on customer requirement. We have prepared the warehouse master entities like locations, zones , pick areas ,items and pick put rules.


Salem Manufacturing Plant:

So far Yokohama tire Corp. has been using legacy systems for Warehouse Management in this plant. So this was developed to replace the existing legacy system with High Jump Supply Chain Tool. Here Informatica acts as an Integration Tool between High Jump SCM and SAP. Here Orders are created in Korber based on the items placed on the door locations and sent to SAP and recorded there.


Cybage Software :


Mobile Project:

Android application works in Mobiles/Tablets replacement for RF for Inbound and Outbound processes through API call to Korber(highjump)Database following 3-tier architecture with Middle Layer and Tablet front end support. Capable of storing information even offline. Involved in front end design for the Android team by ensuring Korber(highjump)standard/design is strictly followed as per the requirement.


Post Office Network Project:

PO Network project was developed to serve the requirement of 64 warehouses. Existing front end main frame system migrated to Korber UI  Pages.Designed web pages using pageeditor to match the screens with their legacy system.

Webwise screen for easy Receiving, Picking, Loading and Shipping. This is also a contingency plan in case RF network is down. Track each product in the warehouse with serial number scanning for inbound and outbound. This also helps to avoid any miscount of piece during receiving and picking. Allocate and reserve the stock as soon the order is released both from manual and auto wave for picking to avoid any out-of-stock problem while actual picking by users.

Timeline

Sr Support Engineer 2

Blueyonder
06.2019 - Current

Associate Projects

Cognizant Technology Solutions
12.2017 - 06.2019

Software Engineer

Cybage Software Pvt Ltd
07.2014 - 12.2017

Bachelor of Engineering in Computer Science -

Osmania University

Higher Secondary Examination -

Narayana Junior College

Secondary School Certificate -

Good Samaritan High School
Raghavendra A