Raghavendra A
Davanagere
Summary
Solution-oriented Senior Support Engineer known for productive and efficient task completion. Possess specialized skills in troubleshooting complex software issues, implementing scalable support solutions, and enhancing user satisfaction through effective communication. Excel in problem-solving, teamwork, and adaptability, ensuring smooth operational flow and high-quality customer service.
Overview
4
4
years of professional experience
Work History
Senior Support Engineer
Morgan Stanley
Bangalore
05.2024 - Current
- Supporting core internal trading systems used by traders to book Repo and Reverse Repo trades; ensuring timely, accurate, and SLA-compliant execution of transactions.
- Diagnose and resolve production issues using SQL, Shell scripting, and monitoring tools like Grafana, PagerDuty, and Checknanny.
- Write and maintain automation scripts to eliminate manual steps and improve production stability.
- Regularly review Java code to understand application logic, aid in root cause analysis, and collaborate with developers for issue resolution.
- Work with cross-regional teams (US & Europe) to provide real-time trade support and build productivity tools aligned with business needs.
- Maintain detailed issue tracking and resolution logs for transparency and continuous improvement.
Software Engineer
SUBEX
Bangalore
08.2021 - 05.2024
- Worked on production support and automation in Telecom domain for interconnect billing and reconciliation systems.
- Troubleshot job failures and performed deep SQL analysis for data mismatches and billing anomalies.
- Used Autosys and cron for job scheduling, ServiceNow for ticket tracking, and contributed to code debugging and small logic reviews in Java.
- Collaborated with test and dev teams to address UAT/Prod environment issues, delivering timely hotfixes and root cause documentation.
- Designed small utilities and scripts to automate recurring support tasks and support long-term stability goals.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Provided technical support and troubleshooting assistance for software users.
Education
Bachelor of Engineering - Information Science & Engineering
GM Institute of Technology
Davangere, Karnataka, India08.2021
Skills
- SQL
- MySQL
- Oracle
- Java Basics
- Database management system
- Linux
- Shell scripting
- Diamond
- Jira
- Service Now
- Grafana
- Power BI
- Load balancer
- mq
- Grafana queries
- Autosys
- PagerDuty
- Check nanny
- Monitoring tools
- Incident management
Hobbies and Interests
- Reading
- Listening to music
- Organizing events
- Ancient and current affairs
Personal Information
Date of Birth: 09/16/99
Timeline
Senior Support Engineer
Morgan Stanley
05.2024 - Current
Software Engineer
SUBEX
08.2021 - 05.2024
Bachelor of Engineering - Information Science & Engineering
GM Institute of Technology
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