Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rithesh Ashok

Chikmagalūr

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Support Engineer

Stats Systems
Bangalore
01.2021 - Current
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Served as the primary point of contact for support relating to owned solutions and products.
  • Handling ServiceNow tickets, cases, Jira, and incidents; creating ServiceNow tickets if necessary.
  • Coordinate with Level 1 technical support specialists.
  • Management to help coordinate the resolution of incidents.
  • Handled the queries related to document workflow and fixed them by performing the SQL queries.
  • Handled the queries for document routing issues in SAP by checking the Java stack trace.
  • Worked on critical incident cases and have expertise in ticketing tools: ServiceNow, Jira, and Confluence.

Administrator

Diya Systems
Mangalore
02.2017 - 12.2020
  • Offered first-line support for API and XML delivery issues. Responded to customer emails and live chat regarding technical malfunctions and issues to fix remotely.
  • Addressed and resolved SLA issues promptly using a Jira system, and provided customers with complex time-control services.
  • Addressed and resolved SLA issues promptly using a Jira system, and provided customers with complex time control services.
  • Maintaining clients' details in the SQL database.
  • Documented XML feeds in Confluence.
  • Responsible for handling, investigating, and answering support tickets. Worked on queries related to API debugging.
  • Maintaining, managing, and troubleshooting the basic server issue

Support Engineer

Perform
Mangalore
08.2012 - 01.2017
  • Content Management System (CMS) tool monitoring for database-related queries.
  • Direct communication with correspondents, clubs, and organizations to confirm data.
  • Research on websites to get reliable information.
  • Handling client emails related to website-related issues.

Education

BBA -

Sri Mahaveera College
Moodbidre
04-2012

Skills

  • Incident management
  • SQL querying
  • API troubleshooting
  • Salesforce
  • Servicenow
  • Cpanel
  • Jira
  • SQL

Certification

  • AWS and Devops (Micro degree)
  • Linus (ITTC)

Timeline

Senior Support Engineer

Stats Systems
01.2021 - Current

Administrator

Diya Systems
02.2017 - 12.2020

Support Engineer

Perform
08.2012 - 01.2017

BBA -

Sri Mahaveera College

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Rithesh Ashok