Raghavendra Botta

Working for CDW to create projects for the work performed by third party engineers.

Approving the time cards by checking the hours that has been worked and adjusting the billing events closely monitoring with project managers.

Creating Partner PO for OSA review.

Developing training modules for new joiners to on board.

• Working as process specialist specialist for Meraki in EMEA region.
• Order processing for Meraki parts & ensuring timely fulfillment.
• Handling customers orders through automated ,Fax & annual booking systems.
• Performed validation tasks during order booking to enhance accuracy.
• Processed various request including EC booking, cancellations, logistics & returns and rebooking
• Addressed credit returns & post invoice disputes efficiently. Resolving PID disputes such as duplicate invoice, discount, Pricing issues, Credit & rebill, RMA, invoice only order etc.

• Handled escalated situations calmly while maintaining positive relationships with customers throughout the process
• Provided customer service support for inquiries related to account status, payments, and other financial matters
• Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction
• Performed quality assurance checks on call recordings regularly in order to maintain high standards of service delivery
• Collaborated effectively with multiple departments to coordinate processes and resolve conflicts quickly.
• Quality check—verifying mortgage documents suchas NBFC files of RMDM and CBDM, Title search, REO- BPO documents, Purchase agreements through Altisource & auction.com, Invoicing of default property preservation, Ongoing file management, foreclosure, MFR, Event handling, Collections, claims of FHLMC, FHA, FNMA etc

• Processed transactions with accuracy and attention to detail, ensuring compliance with company policies and procedures
• Analyzed customer data to identify discrepancies or issues that needed resolution
• Created detailed reports of daily activities for management review.
• Provided technical support to customers via phone, email, and chat.
• Implemented effective communication strategies with customers via phone calls, emails, live chat support.
• Resolved escalated customer complaints in a timely manner.
• Monitored customer feedback surveys to identify areas of improvement.