Raghavendra Rao A
Bangalore
Summary
Results-driven Senior Automation Engineer with expertise in solution design and development within robotic process automation and ServiceNow environments. Proven track record of enhancing productivity through innovative automation solutions and system integration. Adept at problem-solving, fostering teamwork, and adapting to evolving technologies. Focused on leveraging these competencies to drive operational efficiency and deliver impactful automation projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Automation Engineer
NTT Global
Bangalore
07.2023 - Current
- Develop and Customize Applications: Create and customize ServiceNow applications using JavaScript, HTML, and CSS.
- Implemented few effective automations using Selenium using python for web scraping use cases.
- Skilled in creating automation solutions using Python scripts, Selenium & VBA macro for excel and SAP GUI scripting.
- Expertized in implementation of robotic process automation using Automation Anywhere, UI Path & Power Automate.
- Configure out-of-the-box workflows and create/maintain custom workflows and flows using flow designer.
- Integrate ServiceNow applications with third-party systems via APIs.
- Administer the ServiceNow instance, including managing CMDB, workflows, business rules, UI pages, UI actions, UI policies and catalog items.
- Analyze system performance issues and implement performance enhancements using BRAVIUM.
- Provide training, documentation, and support for the solutions developed. Such as SDD, TDD & Run Book.
- Enhancing skills in deploying 1E solutions on the ServiceNow platform.
- Oversaw implementation of automation solutions in architect capacity.
Automation Engineer
Mcafee
Bangalore
07.2022 - 07.2023
- Executed efficient automation strategies utilizing the capabilities of Automation Anywhere for enhanced operational productivity.
- Analyzed procedures to identify potential for streamlining through automation.
- Crafted and upheld automation frameworks and best practices.
- Coordinate with various departments to gather specifications and provide top-notch automation results.
- Mentored and guided developers on the team.
Assistant Manager
BSH Hausgeräte GmbH
Bangalore
05.2020 - 08.2022
- Spearheaded the end-to-end implementation of over 10 processes.
- Analyze existing processes to discover potential for automation.
- Established and sustained best practices for automation.
- Experience in developing DLLs using C#.
- SAP instance used such as L0P, R1P and R2P etc.
- Final product/Resultant View implemented on Power BI
RPA Run Support Developer
Accenture
Bangalore
07.2018 - 05.2020
- Worked on a Hybrid Support Model.
- End to End implementation of Process using AA Responsible for process handover and documentation from developer team.
- Role includes interaction with Business to discuss requirements & enhancement opportunities.
- Migration from AA 10.X to 11.X.
- Developing scripts that are efficient, well structured, maintainable and easy to understand.
- Problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.
- Maintenance of 15 + processes
SVC Sr Developer
Dell Services
Bangalore
07.2015 - 07.2018
- Mainframe to Java data migration using Automation scripts.
- Implemented 3 process End to End using AA & UI Path.
- Sound Knowledge on Dell Boomi integration.
Education
Bachelor of Engineering - Computer And Information Sciences
Dr Ambedkar Institute Of Technology
Bangalore08-2014
Skills
- Python scripting
- Robotic process automation
- ServiceNow Development & Automation
- API integration using Python & JAVA
- Selenium
- Microsoft SQL server
- Automation anywhere
- Ui Path
- Power BI
- Power Automate
- Azure AI
- PowerShell
- Javascript
Certification
- ServiceNow Certified System Administrator (Credential ID:24769869)
- ServiceNow Certified Application Developer (Credential ID:26408246)
- PCEP - Certified Python Programmer[PCEP-30-02] (Credential ID:Mto2.NzPy.Xb87)
- JSE - Certified Javascript[JSE-04-01] (Credential ID:ppwU.uucW.YHRL)
- Ui Path Associate Developer (Blockchain ID:804333)
- Microsoft Certified: Power Automate RPA Developer Associate(Credential ID:7BC4BD9E852CBE65)
- Microsoft Certified: Azure AI Fundamentals(Credential ID:253CDDE41590A793)
- Microsoft Certified: Azure Fundamentals(Credential ID:DFACC619138701DD)
- Automation Anywhere Developer Master Certified
Timeline
Sr Automation Engineer
NTT Global
07.2023 - Current
Automation Engineer
Mcafee
07.2022 - 07.2023
Assistant Manager
BSH Hausgeräte GmbH
05.2020 - 08.2022
RPA Run Support Developer
Accenture
07.2018 - 05.2020
SVC Sr Developer
Dell Services
07.2015 - 07.2018
Bachelor of Engineering - Computer And Information Sciences
Dr Ambedkar Institute Of Technology
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