Hi, I’m
Raghunandan B.A.
Service Delivery Associate Manager
Bengaluru,Karnataka
Summary
Strategic and visionary executive leader with 11+ years of success in HR and payroll service delivery across North America and the UK. Proven expertise in leading large-scale digital transformation, deploying Gen AI solutions (Expert Assist, Self Assist, Automation Anywhere), and driving workforce optimization (21 FTEs). Known for building high-performing teams, exceeding SLAs, and championing people-first innovation. Honored with the V360 Global Award as a top performer among 432 global teams. Seeking senior leadership or consulting opportunities to expand enterprise-wide service innovation.
Overview
11
years of professional experience
3
Languages
Work History
Accenture HR ServicesBengaluru
Associate Manager (Consultant), Service Delivery
01.2024 - Current
Job overview
- Led delivery for PeopleLine and Kraft Heinz operations (US, Canada, Puerto Rico)
- Boosted Gen AI adoption from 12% to 48%, significantly improving ticket resolution and accuracy
- Managed a 45-member team, achieving 100% SLA compliance
- Aligned leadership KPIs with Gen AI implementation for business-wide transformation
Accenture HR Services
Service Delivery Specialist
01.2021 - 01.2023
Job overview
- Optimized payroll processes and audit cycles for top-tier NA clients
- Deployed AI and automation tools in collaboration with product teams
- Improved workflow efficiency and stakeholder satisfaction across multiple clients
Accenture
Team Lead - Dispatch (Promoted from SME)
01.2018 - 01.2021
Job overview
- Promoted within 3 months of transition for performance excellence
- Reduced dispatch escalations from 22 to nearly zero in 3 months
- Created KPIs and dashboards to monitor routing and technician performance
Accenture HR Services
HR Service Delivery Analyst
01.2016 - 01.2018
Job overview
- Managed payroll escalations and compliance issues across US and Canada
- Supported global clients in audit readiness and incident resolution
Accenture HR Services
HR Service Delivery Associate
01.2014 - 01.2016
Job overview
- Handled backend payroll processing and issue resolution for multi-client accounts
- Developed strong technical knowledge in HR systems and policy frameworks
Education
Bangalore UniversityBengaluru, KA
Bachelor of Commerce from Commerce
10.2023
Skills
HR & Payroll Operations
Gen AI & Automation Strategy
North America, UK, Canada & Puerto Rico Service Delivery
SLA Governance & Compliance
Client Engagement & Stakeholder Management
Leadership Development & Team Coaching
Operations management
Project management
Results analysis
Strategic planning
Awards
- V360 Global Award, Winner, Company & People Category (Top among 432 global teams)
- Accenture: Star of Business
- ENCORE Award
- A-Team Award
- Recognized by clients and stakeholders for AI-driven transformation leadership
Professional Development
- Strategic Sales Enablement
- Workday Advanced Training
- Mobilization & Deployment – Expert Assist
Timeline
Associate Manager (Consultant), Service Delivery
Accenture HR Services
01.2024 - Current
Service Delivery Specialist
Accenture HR Services
01.2021 - 01.2023
Team Lead - Dispatch (Promoted from SME)
Accenture
01.2018 - 01.2021
HR Service Delivery Analyst
Accenture HR Services
01.2016 - 01.2018
HR Service Delivery Associate
Accenture HR Services
01.2014 - 01.2016
Bangalore University
Bachelor of Commerce from Commerce
01.2023