Raghunandhan K S

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Configured hardware, devices and software to set up work stations for employees.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Documented and updated known fixes in knowledge base for future reference.
• Performed encryption, firewalls and patch management to implement and maintain system security.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Monitored systems in operation and quickly troubleshot errors.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Configured and installed computer systems for other sub-organizations.
• Monitored system performance to maintain system integrity.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Developed and implemented bug fixes and patch sets for existing web applications.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Assisted end-users with conference room equipment setup and operation.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Explained technical information in clear terms to promote better understanding for non-technical users.

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Maintained office PCs, networks and mobile devices.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Recommended new and replacement hardware and software purchases.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained records related to sales, returns and inventory availability.
• Increased sales by offering advice on purchases and promoting additional products.
• Recommended accessories and complementary purchases to boost revenue.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Recognized staff for contributions to company success to foster engagement and increase productivity.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Compiled financial data to comply with budget.
• Developed strategy to increase sales and drive profits.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Created employee schedules to align coverage with forecasted demands.
• Introduced new products or services, increased marketing activities and improved customer service to drive sales.

• Evaluated requirements of material handling equipment, staffing levels to load, unload, move, or store material
• Functioned as a point of contact for two departments for processing purchase orders, managing inventory, and distribution
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology

· Provided Tier 1 IT support to non-technical internal users through desk side support services.

· Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

· Researched product and issue resolution tactics to address customer concerns.

· Explained security measures in simple terminology to help users understand malware and phishing threats.

· Configured hardware and granted system permissions to new employees.

· Monitored systems in operation and quickly troubleshot errors.

· Managed high levels of call flow and responded to Employees technical support needs.

· Translated complex technical issues into digestible language for non-technical users.

· Used ticketing systems to manage and process support actions and requests.