Shidhaji Mane
Pune
Summary
Experienced and results-oriented Desktop Support Engineer with over 2 years of experience in delivering high-quality installation, configuration, and support for desktop and laptop computers, personal and network printers, and applications. Strong knowledge of TCP/IP and proficient in Windows 10 Pro, macOS, and Active Directory. Seeking a challenging career in an organization that values and recognizes my efforts, providing a conducive and nurturing environment to showcase my abilities. Committed to contributing towards the growth of the organization, my nation, and mankind.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Aexonic Technologies (Payroll: Evision Technolab Pvt. Ltd)
01.2023 - 07.2024
- Monitored system performance to maintain system integrity.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Configured and installed computer systems for other sub-organizations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
Desktop Support Engineer
Kloudtech Solutions Pvt Ltd
09.2024 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
Education
B.E -
Savitribai Phule Pune University
01.2022
12th - undefined
Maharashtra State Board
01.2018
10th - undefined
Maharashtra State Board
01.2016
Skills
- IT Security Management
- Debugging
- Remote Diagnostics
- End-user support
- Technical Support
- Troubleshooting and diagnosis
- Network and server management
- Windows Operating System
- Troubleshooting and diagnostics
- System Administration
- Incident Management
- User request coordination
- Application installations
- Advanced troubleshooting
- Local Area Networking
- Service order documentation
- Video conference support
- Asset Management
- Data Security
- Technical support expertise
- Hardware and software upgrades
- Hardware diagnostics
- Virtualization Technologies
- Customer Service
- Issue Resolution
- Performance enhancement
- Patch management
- Software Installation
Technicalexperience
- Install and configure Operating Systems: Windows 8, and 10 windows 11.
- Good Knowledge of Windows Server 2016 Services with all vital domain services.
- Setting up Wireless NIC, Local and Network Printer Setting and Configuration.
- Remote Management through Team Viewer, Bomgar, Microsoft Teams and Ammy Admin to solve Windows and Software Installation, Take care of all the Internal Office Software's Support.
- Good hands on experience Backup & Restore of Mails, Profiles in Mailing Client MS Outlook.
Roles And Responsibilities
- I was giving support of 250 systems including Desktop, Laptops, Local and Network Printers.
- Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue.
- Handling customer escalations and proving solutions for the same.
- Troubleshooting issues in Mails, operating systems, software/application, servers and networking device.
- Configure access to Shared Folders, manage shared Folder Permissions, Configure file System Permissions, Ownership of files and folders.
- Configuration of New user Profile, IP Address and LAN.
- Installations of Scanner, Printer of different Vendor (HP, & Cannon) and troubleshoot the Setting and Configuration.
- Mobility solution like configuring Apps, Emails of Samsung, I-PAD, I-Phone.
- Video Conference facility support (Webex, Microsoft Teams etc).
- Vendor Management - Coordinate with vendors for hardware/Software/Network calls.
- Inventory Management - to compile complete inventory of IT equipment's.
Languages
English, Hindi
Certification
- CCNA Training
- CEH Training
Disclaimer
I hereby confirm that the above mentioned details are correct up to my knowledge.
Timeline
Desktop Support Engineer
Kloudtech Solutions Pvt Ltd
09.2024 - Current
Desktop Support Engineer
Aexonic Technologies (Payroll: Evision Technolab Pvt. Ltd)
01.2023 - 07.2024
12th - undefined
Maharashtra State Board
10th - undefined
Maharashtra State Board
B.E -
Savitribai Phule Pune University
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