Raghunath Sai Sandeep
Secunderabad
Summary
Detail-oriented Banking and Financial Services Professional with over 4 years of experience in retail banking operations, loan processing, collections, and fraud risk management. Demonstrated success in enhancing operational efficiency and ensuring high service standards, contributing to improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Relationship Manager – Loans & Collections
Finxer Technologies Pvt. Ltd.
Hyderabad
03.2024 - Current
- Managed loan disbursement, follow-ups, and collections, ensuring service standards and timely processing enhanced client trust.
- Structured recovery planning that improved repayment timelines, promoting financial responsibility among borrowers.
- Established strong customer relationships, leading to consistently high satisfaction ratings.
Process Executive – Banking & Financial Services
Cognizant Technology Solutions
Hyderabad
11.2021 - 02.2024
- Collaborated with international banks to optimize service offerings for clients.
- 1. Bank of Montreal (Canada)
- 2. Bank of Toronto (Canada)
- 3. Bank of Indianapolis (USA)
- Processed fraud cases, chargebacks & credit card replacements with 98% accuracy.
- Managed audits, escalations, and SME responsibilities, resulting in increased team productivity.
- Managed audit work, chat support, and customer emails regarding fraud, refunds, and transaction verification.
- Supported backend banking operations, resolved disputes, and enhanced customer servicing.
- Awarded Best Performance & Client Appreciation Award.
Information Retrieval Officer – Customer Support
Justdial Pvt. Ltd.
Hyderabad
01.2019 - 01.2021
- Delivered high-quality customer support, achieving 95%+ quality scores through effective problem-solving.
- Recognized with Best Customer Handling Award.
- Supported business promotions and generated leads, contributing to increased customer engagement.
- Worked in part-time role
Education
MBA - Finance
Sai Sudheer Degree & PG College
01-2025
B.Com -
RGR Siddhartha Degree & PG College
01-2020
Intermediate - CEC
KMR Junior College
01-2017
S.S.C. -
Model Mission High School
01-2015
Skills
- Loan Processing
- Loan Underwriting
- Fraud Detection
- Recovery
- Refund management
- Salesforce
- Zoho CRM
- ServiceNow
- MS Office Suite
- Client relations
- Client Satisfaction
- Target management
Timeline
Relationship Manager – Loans & Collections
Finxer Technologies Pvt. Ltd.
03.2024 - Current
Process Executive – Banking & Financial Services
Cognizant Technology Solutions
11.2021 - 02.2024
Information Retrieval Officer – Customer Support
Justdial Pvt. Ltd.
01.2019 - 01.2021
MBA - Finance
Sai Sudheer Degree & PG College
B.Com -
RGR Siddhartha Degree & PG College
Intermediate - CEC
KMR Junior College
S.S.C. -
Model Mission High School