Raghuram Voleti
Network Engineering
Bengaluru,KA
Summary
As I am having 9 years of experience in Network Engineering. Possess hands-on experience with good knowledge, and understanding of Routing, Switching, SDWAN, SDN,DNS,Load balancer,Firewalls and Automation with deployment, designing, and troubleshooting. Responsible Network engineer, passionate about delivering outstanding quality and service. Offering 9 years of experience in the industry with a history of recognition for performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
TECHNICAL CONSULTING ENGINEER
HIGH TOUCH, Cisco Systems
Bengaluru
05.2021 - Current
- Providing in-depth packet core network expertise to premium customers of Cisco products-cross platforms like
- SD-WAN, ACI, Routing, Switching, Nexus 7k/9k
- Maintaining and strengthening our trusted partner status
- Gaining customers' trust through direct and ongoing customer collaboration
- Provide remote and occasional onsite technical support for Cisco products by focusing on Network Problem
- Resolution and root-cause analysis while minimizing disruption time and restoring down/impacted services as per the contracted agreement
- Solving priority Issue on Cisco Routers for all premium customer.
- Handling complex network issues related to routing protocols, MPLS L2 and L3 VPN, MPLS-TE, Multicast, BFD, BGP, OSPF (just to name a few) on different platforms like SD-WAN,SDN ,ISRs, 6500/7600, GSR, ASR Series, Nexus and other routing platforms.
- Replicating complex customer issues in the lab and finding out the software / hardware bug if any and checking for any workaround for the same.
- Impart training and knowledge sharing within the team to strengthen and explore the weak areas of the team.
MANAGER - Systems
Atlas Smart IMS India Pvt Ltd
Hyderabad, Telangana
08.2018 - 05.2021
- Managing and motivating a team of engineers from different platforms (SD-WAN, Network & Security, Servers).
- Reviews and Certifies documentation
- Advocates for customer base when faced with Infrastructure or Business Critical issues
- Direct and indirect accountability for people management
- Lead couple of teams size of 24 members (SD-WAN team) and 6 members ( Global Infrastructure team)
- Lead Service calls related to Incident, change, or problem management
- Drive results around continue improvement of our Network support systems, monitoring, automation, processes, documentation, runbook, and training
- Hands on experience in Network Designing (Low Level Design), Network Deployment(SDWAN) , Network Operations (highly escalated cases) and Optimization of customer networks.
- As part of SDWAN technology, gained Silver Peak SDWAN-SPSP certification, gained expertise in Linux configuration, troubleshooting, Linux networking
- Actively worked on multiple SDWAN vendors (Silver Peak and 128Technology a.k.a Juniper Networks SD-WAN)
- Worked on deploying and maintenance of end-to-end SDWAN solutions for big customers in cross borders
- Integration of DevOps and Automation in SDWAN
- Leading a team of 25 wonderful engineers currently handling one of the most prestigious projects of deploying, SDWAN solution over 4500+ locations
- End to End understanding of core concepts of SDWAN technology irrespective of any vendor/provider
- Integration of automation using Python and Json scripts to manage remote routers from orchestrator for any major changes with different tools
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
NETWORK ENGINEER
Aricent Technologies
09.2017 - 07.2018
- Good understanding of control and date plane functionalities in SDWAN
- Worked on deploying and maintenance of end-to-end SDWAN solutions for big customers in cross borders
- Knowledge of integration of DevOps and Automation in SDWAN
- Working as an SME for 128 Technology a.k.a Juniper Networks SDWAN solutions supporting large clients
- Leading a team of 25 wonderful engineers currently handling one of the most prestigious projects of deploying
- SDWAN solution over 4500+ locations
- Integration of Voice/Data services over SDWAN with seamlessly enjoying the benefits of easy management of environment in SDWAN
- End to End understanding of core concepts of SDWAN technology irrespective of any vendor/provider
- Integration of UCAAS service over SDWAN
- Integration of automation using Python and Json scripts to manage remote routers from orchestrator for any major changes
- Voice/UCAAS:
- Good knowledge in deploying SBC (session boarder controllers) as voice gateways for multiple clients
- Excellent understanding of SIP call flows and SIP trunking
- Troubleshooting escalated/chronic issues related to voice services
- Performing live captures of SIP call flows for troubleshooting complex voice, Roles and Responsibilities:
- Trained on SD-WAN product Velocloud
- Being a second line engineer should follow the below the responsibilities and guide the level 1 team
- Follow established Incident, Change and Problem management processes in order to meet agreed upon SLA's and propose improvements that can improve resolution time
- Understand networking best practices and apply them for both new requests and incidents
- Execute network hardware and software upgrades across the globe to make sure that the network is up-to-date while minimizing network interruptions
- Perform regular network failover testing to validate network redundancy is configured correctly and operational
- AWS cloud monitoring lambdas, EC2 instances, billing, OTA, alarm analysis, cloudwatch etc.
NETWORK CONSULTANT ENGINEER
Vodafone Global Services Pvt Ltd
09.2016 - 09.2017
- Handling issues of PEs and CEs, Vodafone cloud network (Alcatel, CISCO IOS-XR/XE, Arista) as a part of troubleshooting
- Troubleshoot network and software application store solve operational issues and restore services
- Interacting with premium customers of Vodafone globally
- Provide On call-support (24X7) and troubleshoot issues related to Network environment
- Effective multi-tasking and responsible for queue management as per the SLA.
TECHNICAL SUPPORT ENGINEER
Redcentric PLC
Hyderabad
08.2015 - 09.2016
- Handling 2nd Level escalated issue from customer and to provide resolution by either giving a temporary fix or
- Permanent fix based on feasibility
- Coordinating and escalating of issues to different Service Providers for the WAN outages or any routing related issues intheir cloud
- Remote support & co-ordination with Field engineers to resolve faults
- Hands on experience in Managing & Troubleshooting LAN&
- WAN Networks.
NETWORK ADMINISTRATOR
06.2013 - 08.2015
Education
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University Kakinada
Gudlavalleru, Andhra Pradesh 09.2009 - 05.2013
Cisco Certified Network Associate Security (CCNA Security) - CSCO13172933 Cisco Certified Specialist- Enterprise Core (CCNP-ENCOR 350-401) Silver Peak SD-WAN Professional Certificate (SPSP) - Expires on - undefined
AWS Security (Getting started, Foundation, IAM) Certificates - undefined
Skills
TCP/IP protocols
F5 Load balancers LTM/GTM
AppViewX
Designing and Deployment
Firewalls
Networks & Security
HTTP/HTTPS
SSH
DNS
NTP
Security policies
LAN/WAN
Software Defined WAN
Software Defined Networking
L2/L3 Switching
Incident/Change/Problem Management
Accomplishments
- Smart Search IT Solutions Pvt
- Ltd - Hyderabad
- To coordinate with Vendors and 3rd Parties on priorities based in situation and impact to customer business
- Ensure customers are regularly updated about the ongoing issues
- Achievements
- Certification of Appreciation: Extra mile awards 2019
- Core Qualifications
- Strong analytical and organizational skills, including proven abilities to adapt to dynamic project environments, able to manage multiple concurrent projects
- Hands-on experience in some of the technologies and domains as below:
- Experience in TCP, IP, BGP, OSPF, MPLS, and MP-BGP
- Good understanding of Layer2 and Layer3 traffic forwarding
- Experience in Layer 2 technology like VLAN, VTP, STP,
- RSTP, MSTP, Ether-channel Protocols
- Experience Gateway Redundancy Protocols like
- VRRP, HSRP, GLBP
- Experience with TCP/IP Protocol
- Suite:Telnet/SSH/IP/HTTP/HTTPS/UDP/TCP/SNMP/ARP/G ratuitous ARP & Proxy ARP etc
- Troubleshooting and solving the issues related to Layer 4 to Layer 7
- Working knowledge on the technologies mentioned below: Datacenter networks like vPC, vDC, Cisco ACI,
- VXLAN, CVIM (Cisco Virtualized Infrastructure
- Manager)
- Network & Security: IKE, IPSec, VPN, AAA, ACL, Cisco
- ASA
- Active Directory, LDAP and on operating systems
- Linux (CentOS 7)
- SD-WAN (128T a.k.a Juniper Networks, Cisco Viptela,
- Silver Peak, Fortinet, Velocloud)
- Virtualization technologies: VMWare, ESXi, KVM
- NETCONF, YANG, YAML, Python scripting as part of
- SD-WAN automation
- Linux Networking
- Networking Tools
- Solarwinds, HPSM, Cactus, Zabbix, Nagios, etc
- Wireshark, WinSCP
- Experience with DevOps tool : Salt Stack
Timeline
TECHNICAL CONSULTING ENGINEER
HIGH TOUCH, Cisco Systems
05.2021 - Current
MANAGER - Systems
Atlas Smart IMS India Pvt Ltd
08.2018 - 05.2021
NETWORK ENGINEER
Aricent Technologies
09.2017 - 07.2018
NETWORK CONSULTANT ENGINEER
Vodafone Global Services Pvt Ltd
09.2016 - 09.2017
TECHNICAL SUPPORT ENGINEER
Redcentric PLC
08.2015 - 09.2016
NETWORK ADMINISTRATOR
06.2013 - 08.2015
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University Kakinada
09.2009 - 05.2013