Raghuveer Kumar

Experienced IT professional in the GCC region with expertise in overseeing infrastructure services and implementing Agile project management methodologies. Demonstrated success in leading service enhancement initiatives and optimizing team efficiency.

• Led Service Improvement Program (SIP) at

business unit level. 20 programs were

implemented in a span of four years which

resulted in 6 FTE savings, Incident reduction of

5000 per annum which resulted in cost savings of

10 million $ dollars

• Globally aligned roles between USA, Ireland and

India to setup Service Desk, Application Support,

Batch Support and Release Management

functions (24 x 7) across Bangalore & Chennai

locations. Implemented ITIL and KANBAN

methodology to setup GCC team

• Setting up of Agile/Scrum processes from scratch: Adoption

assessment, setting up of scrum

processes/ceremonies, establishing metrics in

JIRA dashboard and training aspiring scrum

masters to be independent

Led AWS Public Cloud migration project to successfully migrate 50 EOS/EOL applications 

Led Service Improvement Program (SIP) at business unit level. 20 programs were implemented in a span of four years which resulted in 6 FTE savings, Incident reduction of 5000 per annum which resulted in cost savings of 10 $million

Globally aligned roles between USA, Ireland and India to setup Service Desk, Application Support, Batch Support and Release Management functions (24 x 7) across Bangalore & Chennai locations

Implemented ITIL and KANBAN methodology to setup offshore team. Provided strategic leadership in hiring 45 individuals in both locations and developing talent and enabling an awesome team recognition, Setup a new DevOps Practice in Bangalore in tandem with existing team in Smithfield USA

Setting up of Agile/Scrum processes from scratch: Adoption assessment, setting up of scrum processes/ceremonies, establishing metrics in JIRA dashboard and training aspiring scrum masters to be independent, Implemented Root Cause Analysis (RCA) reference model for the vertical which was implemented across the business unit

Analyzed historical volumes and implemented 5 specific recommendations from the analysis – Received Delivery Excellence Award, A Production Support Estimation Model and Service Improvement Program metrics dashboard was implemented. The prototype was approved and implemented at BU level – Resulted in eliminating manual work, focus on key metrics and resulted in excellent PSAT scores for the India Team

Led Automation Projects to automate manual process of 15-week migration cycle manual tasks. Automated, Change Check Status (CCS), migration notifications, analyzing switch logs & migration communications. This resulted in bringing down migration cycle from 15 to 12 weeks and helped the team to avoid human errors during migration process

Led development life cycle to create Telemetry - Enterprise Bus project using Agile & Cloud/Open Source Technologies (ELK, Kafka, Kibana & other open source tools). 

Led Diversity & Inclusion Initiative to drive 'Advantage' chapter roadmap which resulted in implementing Diversity and Inclusion practices the GCC

Led – Training Council: Formulated goals, roadmap and associate’s satisfaction to improve learning culture and individual development plans for business unit employees. Partnered with Culture of Coding Initiative to formulate Python Training and Built Code Ambassadors for 

• AgileVirgin
• Mentor To Go

AWS Solutions Architect Associate

Certified Information Security Manager (CISM)

Project Management Professional (PMP)

ITIL Foundations and Practitioner

Certified Scrum Product Owner (CSPO)