Raghvendra Singh
Summary
With diverse experience in Cisco Voice Network intend to build a career with leading corporate to Learn, Understand and use my Vision & Creativity with committed & dedicated people, which will help me to explore myself fully and realize my potential and to obtain a position that allows me to efficiently utilize my Capabilities, Skills, and Experience.
I have total 5 years of competitive experience in the IT industry with strong technical, Analytical and relevant experience in networking domain VOIP Cisco (Call Manager) in 4 years, problem-solving skills and solid background in configuring Cisco unified communication, Cisco phones, Voicemail, Softphones, Extension Mobility profile and Cisco Jabber environment natural ability to work with a team, experienced in Customer handling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Engineer
HCL Technologies
03.2023 - Current
- Troubleshot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Performed troubleshooting for Cisco, and packet analysis.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Network Engineer
HCL Technologies
05.2021 - 03.2023
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided security incident triage and response.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Led team development and assisted in project management coordination.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Acquired and maintained advanced knowledge of networking protocols.
- Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
Network Engineer
ESSJAY ERICSSON (P) LTD
01.2019 - 01.2020
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and administered load balancing tasks for [Type] networks, routing and shaping traffic to reduce service interruptions and network strain.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Supported users in setup and configuration of wireless bridge networks.
- Utilized source code control for tracking configurations and changes.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
Education
Graduation(b-tech) -
SR Group Institute of Management&Technology (Lucknow)
01.2018
Intermediate - undefined
S.V.MInter College
01.2014
HighSchool - undefined
S.V.MInter College
01.2012
Skills
- Willingnessto learn new technologies
- Proactive, Confident and Determined
- Ability to cope up with different situations
- Infrastructure planning and design
- Firewall management tools
- Strong troubleshooting skills
- Subnetting expertise
- Cisco IOS mastery
- Networking and routing protocol expertise
- Switching protocols
- Network system design
- Network debugging
- Network operations
- Cisco switching expertise
- Network optimization
- Cisco wireless routers and switches
- Project management experience
- Technical specification writing
- Networking protocol expertise
- Network configuration
Certification
2 months SummerTrainingfromLMRC(LucknowMetroRailCorporation) Ltd.
Languages
English
Hindi
Technicalresponsibilities
- Providing L2 support for users in HSBC Network
- Maintaining and optimizing network services management facilities in a complex communications environment requiring interoperability, reliability, and security
- Troubleshoot client network and application issues via phone and remote access.
- Respond to customer service calls and emails in agreed upon timeframe, troubleshoot and repair problems as necessary.
- Manage service tickets that are assigned to your personal queue.
- Taking responsibilities of day-today calls/requests.
- Troubleshooting the IP Phone Registration Issues
- Monitor alerts, update, and work accordingly and perform systems health check periodically on CUCM.
- Using Splunk tools for Dashboards
- Knowledge on troubleshooting tools like RTMT, DNA, CDR and various router debug and show commands.
- Resolving customer support tickets.
- Managed day-to-day client and internal service requests and documented all services performed.
Troubleshootingtopics
- IP phone registration issues.
- Voicemail issues.
- Issues related to Voice Interfaces - FXO, FXS, ISDN T1/E1 PRI.
- Cisco Jabber login and calling Issues.
- Call Routing issues.
- High CPU issues
- Media resource issues.
- Issues related to XDB's failovers.
- Issues related to Disaster recovery backups.
Productsandtools
- Cisco Unified Communications Manager (CUCM).
- Cisco Unity Connection (CUC)
- Cisco Integrated Management Controller (CIMP)
- Cisco Gateways 29xx, 39xx, 4xxx and VG2xx series
- Splunk Tool
- MGCP
- Cisco Unified Real-Time Monitoring Tool(RTMT)
- Service Now
- ITSM
Extracurriculum
ParticipatedinINTERNATIONALROBOTICSLEAGUEinAPRIL2017atINDIRAGANDHI STADIUM, DELHI.
Socialmedia - Linkedin
https://www.linkedin.com/in/raghav-singh-62b898194
Personal Information
- Date of Birth: 05/27/1998
- Nationality: Indian
Projects
Mobile Charger, 15 days Multimedia Quad Copter, 1 month
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Career Experience
- ESSJAYERICSSON(P)LTD, Network Engineer, 01/2019, 01/2020
- Cisco - Bank of America - HCL Technologies, Network Engineer (Tier- 2), 05/2021, 03/2023
- Cisco - HSBC - HCL Technologies, Network Engineer (Tier- 2), 03/2023, Present
Technologies
- Cisco Jabber.
- T1 configurations.
- ITSM portal management.
- Cisco IP Phone configuration.
- Cisco Voicemail configuration.
- Call conferencing.
- Call Monitoring - CUCM / CUC.
- White Lisiting of Phone.
Timeline
Network Engineer
HCL Technologies
03.2023 - Current
Network Engineer
HCL Technologies
05.2021 - 03.2023
Network Engineer
ESSJAY ERICSSON (P) LTD
01.2019 - 01.2020
Intermediate - undefined
S.V.MInter College
HighSchool - undefined
S.V.MInter College
Graduation(b-tech) -
SR Group Institute of Management&Technology (Lucknow)
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