Ragith V Rajan
Summary
Developed skills in IT consulting, including strategic planning and systems integration, within fast-paced, technology-driven environment. Demonstrated ability to manage complex projects and collaborate with cross-functional teams to achieve business objectives. Seeking to transition into new field where these transferable skills can drive innovation and success.
Overview
12
12
years of professional experience
Work History
Lead IT/Consultant
Kyndryl India
09.2022 - 08.2023
- Responsible for the overall success of the technical solution from construction, implementation and system integration of Windows Servers
- Specializes in installing, maintaining and upgrading internal computer hardware and software systems used for designing and developing products
- Support the teams both during and after the implementation with the aim of allowing teams to be in control of their own applications
- Controls user access and passwords
- Deliver new and complex high-quality solutions to clients in response to varying business requirements
- Work with various Agile teams assisting in the development and implementation of monitoring solutions
- Proposes and implements systems enhancements that will improve the reliability and performance of the system
- Monitors usage and performance
- Provide guidance, oversight and mentoring to sys admin
- Conduct weekly status calls involving team members and customers on current activities and projects
- Participate in vendor and operational meetings
- Skills Inventory Includes Windows Build, AD, DNS, Health Check & Remediation, Patching and fixes, Log Capturing, License Activation
Sr. Support Analyst
Qubedynamics Technology Solution (P) Ltd
11.2017 - 08.2022
- Provided technical support for installation and configuration of premium VPN over various Desktop, Mobile and Router Platforms
- Desktop OS Supported: Windows (XP/Vista,7/8/10), Linux (Ubuntu, Fedora, Kali, Mint, Lubuntu), Mac OS 10 and higher
- Other Platforms Supported: Android 5.0 and up, iOS 11.0 and up, Fire OS 6 and up
- Supported clients in Manual configuration of VPN with different Router Firmware (DD-wrt, Asuswrt, Asuswrt Merlin Tomato)
- Confer with users and conduct application diagnostics to investigate and resolve problems or to provide technical assistance and support
- Handle tickets that need expert assistance which are escalated by the L1 Agents Took Ownership, document and manage tickets via Zendesk
- Handled Atlassian tools JIRA and Confluence
- Created incident and track problem management database records using JIRA Active tracking and removal of fraud accounts using SIFT
- Guided L1 agents on their daily tasks
- Performed data backups and recovery operations for Sugar-sync Provided basic troubleshooting for client's security application
- Hands on Knowledge on VMware technology, Windows and Linux Servers
Sr. Process Associate
Hueray Technologies Pvt Ltd
09.2016 - 01.2017
- Respond to customer enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction
- Logging and classifying all calls and requests for assistance
- Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Recognize and escalate recurring problems, inferior processes or outdated procedures Assist the sales team for incoming requests for new services
Consultant
Sutherland Global Services
01.2013 - 11.2015
- Assist clients with general support for McAfee Anti-Virus installation and configuration
- Troubleshooting issues related with various McAfee features (Virus Scan, Firewall, Anti-Spam, Vault)
- Handle customer queries through Remote Support applications GoToAssit (Citrix) and LogMeIn Manage McAfee end user accounts
- (Create, delete and timely subscription changes)
- Evaluate each ticket and escalate issues, as appropriate, to Tier 2 support in a timely manner Taking Ownership, document and manage tickets via Siebel CRM
- Observe trends with technical issues and recommend improvements to design, documentation or implementation
System Administrator
M P Associates
10.2011 - 09.2012
- Handling IT operations for the designated accounts
- Installing and providing support on Windows 2008 Servers, Windows/XP/7/8 platforms on various kinds of problems related to OS/Applications/Network/Hardware etc
- Installing, Configuring, and troubleshooting hardware peripherals such as modems, Printers and Scanners
- Installing, configuring and troubleshooting mails application like, Outlook Express, MS Outlook
- Installation and configuration of Modems and switches
- Troubleshooting all types of hardware and software issues related Desktop, Laptop and Printers
- Assigning Share permission along with NTFS permissions on common folders and Personal folders
- Creating and managing user and computer accounts using Active Directory
Education
Diploma - Computer Engineering
Govt. Polytechnic College
HSSE -
Kerala Higher Secondary Examination Board
Skills
- Windows Build
- AD
- DNS
- Health Check & Remediation
- Patching and fixes
- Log Capturing
- License Activation
- Network Troubleshooting
Timeline
Lead IT/Consultant
Kyndryl India
09.2022 - 08.2023
Sr. Support Analyst
Qubedynamics Technology Solution (P) Ltd
11.2017 - 08.2022
Sr. Process Associate
Hueray Technologies Pvt Ltd
09.2016 - 01.2017
Consultant
Sutherland Global Services
01.2013 - 11.2015
System Administrator
M P Associates
10.2011 - 09.2012
Diploma - Computer Engineering
Govt. Polytechnic College
HSSE -
Kerala Higher Secondary Examination Board
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