Rizwan Sheikh
Client Partner
Bangalore
Summary
Delivery leader with 23+ years in large-scale program deployment, transition, and client engagement. Proven track record in driving growth and managing multi-site operations within budget. Expert in Transition and Transformation Methodology, including reporting, risk management, and quality. Skilled in building high-performing teams, influencing at all levels, and focusing on execution and client service.
Overview
19
19
years of professional experience
2023
2023
years of post-secondary education
Work History
Client Partner
Kyndryl India
11.2024 - Current
- Strategically managed and oversaw IT operations, projects, and services across the Asia-Pacific region
- Manage RFS, financials
- Responsible for global delivery
Delivery Partner
Kyndryl, Philippines
05.2023 - 10.2024
- Strategically managed and oversaw IT operations, projects, and services across the Asia-Pacific region
- Utilized a blend of technical expertise, leadership skills, and business acumen to deliver effective IT solutions for users in 15 countries
CIC Leader and Digital workplace leader
Kyndryl, Philippines
01.2022 - 04.2023
- Oversee the planning, execution, and delivery of IT projects, ensuring they meet client requirements, deadlines, and budgets
- Implement and enforce quality assurance processes to ensure high standards in deliverables and services
Sr. Service Delivery Leader - Digital workplace
IBM, Philippines
11.2019 - 12.2021
- Responsible for the delivery of services for all regions out of Philippines
- Span of control - 600 FTE's Successfully transitioned new logo's as well as skills for value work into the service desk space
- Transitioned accounts successfully across financial services, retail, Travel and transportation verticals Collaborating with seniors on client account management and growth
Service Delivery Leader - Service Desk
IBM
04.2015 - 10.2019
- Responsible for the delivery of services for all of the North America business out of Bangalore
- Span of control 450 FTE's Successfully transitioned new logo's as well as skills for value work into the service desk space
- Transitioned accounts successfully across financial services, retail, Travel and transportation verticals Collaborating with seniors on client account management and growth
Sr. Service Delivery Leader - Service Desk & Location leader
IBM, India
01.2011 - 10.2019
- Responsible for the delivery of services for all of the North America business out of Hyderabad & the location leader covering the EMEA, domestic and APAC regions
- Span of control - 500+ Responsible for security, operational and financial matters for the center
Senior Manager - Service Desk
IBM
01.2011 - 03.2015
- Manage the Centralized Technical support of 5 North American based accounts
- Span of Control 200 Responsible for SLA Management of the L1, CTS, IMAC support processes for IBM Clients
Deputy General Manager—Strategic Initiatives
Firstsource Solutions
01.2011 - 12.2011
- Responsible for driving initiatives leading to increasing productivity and efficiencies across the different geographies of Firstsource
- Responsible for creating cost benefit analysis of existing processes/scenarios and identify initiatives to be implemented
Senior Manager-Operations
Firstsource Solutions
01.2009 - 12.2011
- Managed a FTSE 100 UK Insurance client - span of 200 FTE's across multiple subsidiaries within the brand
Manager - Operations
Firstsource Solutions
01.2006 - 12.2009
- Managed a FTSE 100 UK Insurance client - span of 200 FTE's across multiple subsidiaries within the brand
Education
MBA -
Indian School of Technology & Management
BangaloreGraduate Program - undefined
Indian School of Business Management & Administration
Skills
- Leadership
- Client Engagement
- Service Delivery
- Team Management
- Change Management
- Risk Management
Timeline
Client Partner
Kyndryl India
11.2024 - Current
Delivery Partner
Kyndryl, Philippines
05.2023 - 10.2024
CIC Leader and Digital workplace leader
Kyndryl, Philippines
01.2022 - 04.2023
Sr. Service Delivery Leader - Digital workplace
IBM, Philippines
11.2019 - 12.2021
Service Delivery Leader - Service Desk
IBM
04.2015 - 10.2019
Sr. Service Delivery Leader - Service Desk & Location leader
IBM, India
01.2011 - 10.2019
Senior Manager - Service Desk
IBM
01.2011 - 03.2015
Deputy General Manager—Strategic Initiatives
Firstsource Solutions
01.2011 - 12.2011
Senior Manager-Operations
Firstsource Solutions
01.2009 - 12.2011
Manager - Operations
Firstsource Solutions
01.2006 - 12.2009
Graduate Program - undefined
Indian School of Business Management & Administration
MBA -
Indian School of Technology & Management
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