Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic
Ragupathi Dhandapani

Ragupathi Dhandapani

Coimbatore

Summary

A highly organized and hard-working individual looking for a responsible position to gain practical experience.

Diligent employee to acquire a challenging position in a professional environment where there is an opportunity for growth and career development. Aiming to leverage my technical and management skills to be a good team player. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Ability to critically think and implement ideas allows me to part of the contribute to the growth of the company

Overview

7
7
years of professional experience

Work History

Executive - Credit Control Management

Club Mahindra Holidays and Resorts India Ltd
Coimbatore , Tamilnadu
04.2024 - Current
  • Working as a Collection Executive in Credit Control Management team.
  • Handling 0-12 OD base as a individual handling location based on ROTN.
  • Payments collection and regularize overdue cases.
  • To achieving branch collection targets in a timely and professional manner.
  • Achieving individual monthly targets and increase value collection.
  • Regularize the payments collection PDI Setup/enable E-Nach for future payments.
  • Coordinate with internal team on update the collected payments within a time-line.
  • Using Sales force application as a backend support/tracking system.
  • Established relationships with members, providing booking services to ensure smooth relationship.
  • Escalating collection related issue/deviations to the team manager and extend support to resolve.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Keeping abreast with organization's products and services, keeping up to date with changes.

Executive-Collection Support

Piramal finance sales and services
Coimbatore
05.2022 - Current
  • Working as an Executive Collection support – Coordinator for ROTN region ( Rest Of Tamilnadu) & ROK (Rest of Karnataka) at Piramal
  • Responsible for allocating cases to team and regular follow up for getting payments from customers.
  • Work closely with senior management on improve team productivity and efficiency. In addition, maintaining good relationship with team.
  • Monitored overdue accounts using automated information systems and share with team for a close follow-up.
  • Reported on status of delinquent accounts to management on a daily / weekly / monthly basis.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Reviewed credit records to evaluate customer histories.
  • Interacted with team and customers through phone calls, to collect payments.
  • Payments verification/confirmation call to be done with customers.
  • Managed daily posting of payments to customer accounts.
  • Analyzed financial statements for customers who have been unable to make timely payments.
  • Data Management/maintaining. And Bublishing reports to team.

Executive Trainee

Sakthi Management and Services
Coimbatore
06.2018 - 04.2022
  • Working as an Executive trainee (MIS reporting) in Business Risk Management team at Sakthi finance.
  • Ensure daily collection performance and sending MIS reports on times daily basis
  • Responsible for preparing database and maintaining collection reports using formulas and charts.
  • To produce accurate and timely collection reports for senior managers
  • In addition, support process improvements to maximize collection.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Collaborated with senior management to create strategies to improve collection.
  • Attended departmental meetings as necessary to provide input on preparing on strategic decisions.
  • Customer query clearance through call. Moreover, customer support addressing the queries and request.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Preparing internal journal entries for further proceedings.
  • Collection payments from customer and proceeding to update in system.
  • Compiled weekly reports summarizing collection status updates, accomplishments, and challenges encountered.
  • Completed day-to-day duties accurately and efficiently.

Education

MBA - Finance, Shipping And Logistics

Sakthi Institute of Information And Management Studies
Pollachi, Coimbatore
07-2018

Bachelor of Science - Computer Technology

Sree Saraswathi Thyagaraja College of Arts And Science
Pollachi, Coimbatore
06-2016

Skills

  • Leadership Qualities
  • Strong Communication Abilities
  • Report Preparation
  • Performance tracking
  • Multitasking
  • Team management
  • Customer Relations
  • Problem solving ability
  • Expertise in MS office
  • Basics in C, C and SQL
  • Accounting Operations Management
  • Advanced Computer Skills
  • Process Improvement Strategies
  • Customer Service Management

Languages

English
Upper Intermediate
B2
Tamil
Proficient
C2

Reference

  • Piramal Capital Housing Finance
  • Mr.Suresh Kittusamy - Geography Head Collection - ROTN
  • Contact : 9842775175

Timeline

Executive - Credit Control Management

Club Mahindra Holidays and Resorts India Ltd
04.2024 - Current

Executive-Collection Support

Piramal finance sales and services
05.2022 - Current

Executive Trainee

Sakthi Management and Services
06.2018 - 04.2022

MBA - Finance, Shipping And Logistics

Sakthi Institute of Information And Management Studies

Bachelor of Science - Computer Technology

Sree Saraswathi Thyagaraja College of Arts And Science

Similar Profiles

CREATE PROFILE
Ragupathi Dhandapani