Rahasya MR Customer Support Specialist
Chikmagalūr,KA
Summary
Profile:
Highly motivated and customer-focused individual with strong background in Customer Service over 6 years. Seeking to leverage exceptional communication and problem-solving skills to contribute to the Success of the Airways as a Flight Attendant. Passionate about providing outstanding services and ensuring the safety and comfort of our Guest.
Overview
6
6
years of professional experience
Work History
Senior KYC Analyst
HSBC Electronic Data Processing India Pvt.Ltd
07.2022 - Current
- Delivering Exceptional Customer Service to customers from APAC Countries ,Ensuring their needs were met promptly & effectively.
- Resolved customer issues and complaints in professional & timely manner,enhancing customer satisfaction.
- Collaborated with team members to manage high-volume periods & maintain smooth operations.
Customer Due Diligence Review Analyst
KPMG Global Services ( Client: RBS)
10.2021 - 04.2022
- Created KYC profiles for UK Customers
- Managed end-to-end KYC checks for large business clients from UK
- Following up with customer's & clients managers to get the missing information on time.
Senior Associate
Accenture Solutions India Pvt.Ltd(Client:FacebooK)
03.2019 - 09.2021
- Worked as a Transaction Monitoring and Sanction Screening Analyst, contacting customers to resolve compliance issues.
- Ensured regulatory compliance for Facebook through thorough monitoring and screening processes.
Waitress Trainee
The Serai Hotel & Resorts
07.2018 - 02.2019
- Listened to guest needs and responded promptly for personalized service.
- Supported bussers with table-cleaning during high-volume shifts.
- Explained details for new menu items and daily specials.
- Kept food service and preparation areas clean and neat.
- Communicated professionally with customers, colleagues, and supervisors.
Education
Bachelor of Engineering(BE) -
Adichunchanagiri Institute of Technology
Chikmagalūr, India06-2018
Skills
- Customer Service Excellence
- Effective Communication
- Team Collaboration
- Adaptability & Flexibility
Hobbies
- Customer service and Hospitality
- Travelling and Exploring new Culture
- Learning new Language
- Fitness Enthusiastic
- Cooking & Dancing
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Personal Details
- Status: Single
- Age: 29
- Height: 161 cm
Timeline
Senior KYC Analyst
HSBC Electronic Data Processing India Pvt.Ltd
07.2022 - Current
Customer Due Diligence Review Analyst
KPMG Global Services ( Client: RBS)
10.2021 - 04.2022
Senior Associate
Accenture Solutions India Pvt.Ltd(Client:FacebooK)
03.2019 - 09.2021
Waitress Trainee
The Serai Hotel & Resorts
07.2018 - 02.2019
Bachelor of Engineering(BE) -
Adichunchanagiri Institute of Technology
Similar Profiles
Arun YadavArun Yadav
Buisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt LtdBuisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt Ltd
Shweta RishiShweta Rishi
Regional Lead & Assistant Vice President – Global Client Exits (GB&M) at HSBC Electronic Data Processing India Pvt. LtdRegional Lead & Assistant Vice President – Global Client Exits (GB&M) at HSBC Electronic Data Processing India Pvt. Ltd
Abhijeet SinghaAbhijeet Singha
Assistant Vice President GTPM at HSBC Electronic Data Processing IndiaAssistant Vice President GTPM at HSBC Electronic Data Processing India