Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RAHIL AKHTAR

RAHIL AKHTAR

Kolkata

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

7
7
years of professional experience

Work History

Assistant Manager - Lobby

The Park
Kolkata
11.2023 - 02.2024
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Prepared weekly reports detailing sales figures and staff performance metrics.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Responded promptly to any emergency situations that arose during shifts.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Provided training sessions for new staff members on company policies and procedures.
  • Collaborated with upper management to improve productivity of operations.

Team Leader (Level 4) in Front Office

Hyatt Regency Kolkata
Kolkata
05.2022 - 09.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Implemented strategic plans to enhance team performance and productivity.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified needs of customers promptly and efficiently.

Service Desk Analyst (WFH)

Megrisoft Limited
Chandigarh
11.2020 - 04.2022
  • Troubleshot and resolved hardware, software, network, and peripheral device problems.
  • Maintained accurate records of customer interactions, inquiries, and resolutions in the helpdesk database.
  • Provided remote assistance to customers when required via phone or remote desktop tools.
  • Investigated system errors using event viewer logs and other troubleshooting techniques.
  • Upgraded existing hardware components when necessary according to company standards.
  • Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
  • Provided first-level technical support to customers with IT related issues.
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.

Guest Service Associate (S1) in Front Office

Taj Exotica Resorts & Spa Andaman's
07.2019 - 10.2020
  • Conducted regular checks of lobby areas to ensure they are properly maintained.
  • Greeted guests upon arrival and checked them in to their accommodations.
  • Collaborated with other departments to provide an excellent guest experience.
  • Processed payments for guest stays and other services rendered.
  • Tracked customer feedback through surveys and implemented changes based on results.
  • Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
  • Coordinated with housekeeping staff regarding room status changes throughout the day.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
  • Created reports on occupancy levels, sales figures, customer feedback surveys.
  • Welcomed large volume of guests and improved overall customer service.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Took reservations from patrons by phone or online.

Guest Service Associate (L1) in Front Office

Hyatt Regency Amritsar
05.2018 - 06.2019
  • Greeted guests upon arrival and checked them in to their accommodations.
  • Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Maintained a neat, clean and organized front desk area at all times.
  • Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
  • Assisted guests with luggage storage or retrieval needs.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Offered guests beverages and refreshments upon check-in.

On -Job Trainee in Front Office

Swissotel Kolkata
Kolkata
01.2017 - 07.2017
  • Provided support to existing staff on various tasks and duties.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Developed essential skills and techniques through diligent practice.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.

Education

B.Com (Gen) -

Calcutta University
Kolkata, West Bengal
06-2018

High School Diploma -

National Institute of Open Schooling
Kolkata, West Bengal
04-2015

ICSE -

Pearls of God
Kolkata, West Bengal
04-2013

6 months Course of Computer Applications on MS-DOS -

West Bengal Computer Science Society
India

Skills

  • Task Delegation
  • Operations Management
  • Product and service knowledge
  • Budgeting and finance
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Employee performance evaluation
  • Orientating and training
  • Staff Management
  • Financial Management
  • Workload Management
  • Strategic Planning

Languages

Hindi
First Language
English
Proficient
C2
Bengali
Intermediate
B1
Urdu
Upper Intermediate
B2

Timeline

Assistant Manager - Lobby

The Park
11.2023 - 02.2024

Team Leader (Level 4) in Front Office

Hyatt Regency Kolkata
05.2022 - 09.2023

Service Desk Analyst (WFH)

Megrisoft Limited
11.2020 - 04.2022

Guest Service Associate (S1) in Front Office

Taj Exotica Resorts & Spa Andaman's
07.2019 - 10.2020

Guest Service Associate (L1) in Front Office

Hyatt Regency Amritsar
05.2018 - 06.2019

On -Job Trainee in Front Office

Swissotel Kolkata
01.2017 - 07.2017

B.Com (Gen) -

Calcutta University

High School Diploma -

National Institute of Open Schooling

ICSE -

Pearls of God

6 months Course of Computer Applications on MS-DOS -

West Bengal Computer Science Society

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