Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAHUL

Bangalore

Summary

Dynamic operations manager with a proven track record at Bajaj Finance Limited, excelling in loan processing and KYC compliance. Adept at enhancing customer satisfaction and driving branch growth through effective team leadership and problem-solving skills. Committed to maintaining audit compliance while fostering strong customer relationships.

Overview

9
9
years of professional experience

Work History

Manager of Operations

Bajaj Finance limited
Bengaluru
09.2019 - Current
  • Managed processing applications for new/renewal FDs.
  • Handled operations and disbursement of unsecured loans.
  • Maintaining the timely dispatch of physical loan and FD applications.
  • Maintaining TAT for multiple service requests raised in the branch through sales and walk-in customers.
  • Ensuring an excellent CSAT (NPS) score for the branch on a monthly basis.
  • Maintaining multiple MIS for audit purposes.
  • Handling cash and cheque flow on a daily basis.
  • Managing first-level escalations for FD/loan customers.
  • Ensuring the enhancement of the branch's book size on a monthly basis through upselling and cross-selling.
  • Managing and maintaining proper KYC of the branch customers through multiple ways instructed by RBI, i.e., physical, e-KYC, and video KYC.

Assistant Manager

Kotak mahindra bank limited
Bengaluru
08.2016 - 06.2019
  • Addressing customers' queries/complaints related to their bank accounts.
  • Accepting cash and cheque deposits/withdrawals.
  • Ensuring end-to-end, error-free transactions.
  • Helping customers to become friendly with online banking applications and channels.
  • Assisting customers with their account opening and closure.
  • Ensuring proper KYC and AML implementations instructed by RBI.
  • Selling core and third-party products in order to enhance the branch's book size.

Education

BBA - Business Administration And Management

Bharathiyar University
Coimbatore
06-2012

Skills

  • Loan processing
  • KYC compliance
  • Customer service
  • Team leadership
  • Audit compliance
  • Communication skills
  • Problem solving
  • Customer relationship management

Languages

Hindi
First Language
English
Advanced (C1)
C1
Kannada
Beginner
A1
Bengali
Elementary (A2)
A2

Timeline

Manager of Operations

Bajaj Finance limited
09.2019 - Current

Assistant Manager

Kotak mahindra bank limited
08.2016 - 06.2019

BBA - Business Administration And Management

Bharathiyar University

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