Summary
Overview
Work History
Education
Skills
Industrial Exposure
Timeline
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RAHUL ANAND

RAHUL ANAND

Noida

Summary

To be a part of an organization where get a challenging position, offering adequate opportunities for career advancement and professional growth and have maximum use of all my potential and learning. Ready to accept opportunity in AML KYC Operation, Administration and Learning and Development.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Gaming Moderator for EA Games

iEnergizer
08.2021 - Current
  • Working as moderator in TOS (Terms of Service) team of company, where I look if players are not violating company policies while playing games
  • Take appropriate action on accounts which are involved in Scam or harassment for other players
  • Handled escalations related to billing,GDPR,chargeback disputes etc.
  • Interact with players for dispute and other query settlement through mail channels using salesforce CRM tool
  • For brief period also have been part of internal quality team for increasing efficiency and improvement in quality metrics of other team members.

Relationship Manager

ICICI Bank
03.2019 - 09.2019
  • Handling service issues of managed customers and in return ensuring good NPS score from customers
  • Increase book growth of managed customers by 2% month on month basis
  • Pay visits and give demo of different digital channels of ICICI Bank to make banking easier and convenient for customers
  • Servicing privilege clients and maintenance of record
  • Handling customers visiting bank branch.

Product Executive

Hinduja Leyland Finance
06.2018 - 02.2019
  • Maintaining healthy and profitable relationship with dealers of Faridabad Location
  • Ensuring timely disbursement of cases and dealer payments
  • Managing and Encouraging Marketing agents to generate business from showrooms
  • Handling Customer queries and managing customer relation for smooth and future business as well
  • Preparing reports and monitoring DSR reports made and submitted on time by team
  • Coordination with Credit and operation team for smooth disbursement of cases.

Education

PGDM - Marketing & Finance

Jaipuria Institute of Management
Noida
04.2016 - 04.2018

B.Com (Hons) -

Galgotias University
04.2015

XII -

Buxar High School
09.2012

X th -

Residential Public School
03.2009

Skills

NISM Certified

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Industrial Exposure

Successfully completed 8 weeks of Industrial Training from Safexpress Pvt. Ltd, NEW DELHI in operations department Specifically In catering the needs of vendors and checking and reporting their performance timely to concerned person. Have exposure in interacting with MS Excel and Company's ERP System., New Delhi, 2017

Timeline

Gaming Moderator for EA Games

iEnergizer
08.2021 - Current

Relationship Manager

ICICI Bank
03.2019 - 09.2019

Product Executive

Hinduja Leyland Finance
06.2018 - 02.2019

PGDM - Marketing & Finance

Jaipuria Institute of Management
04.2016 - 04.2018

B.Com (Hons) -

Galgotias University

XII -

Buxar High School

X th -

Residential Public School

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