Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rahul Changra

New Delhi

Summary

Information technology professional with 10+ years of experience in various industries. Expertise in service desk operations, providing extensive hardware and software support. Demonstrated ability to build strong customer relationships, resulting in improved service delivery and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT SUPPORT ENGINEER

Sewa Grih Rin Limited
01.2025 - Current
  • Executed Windows installation and resolved troubleshooting issues for optimal performance.
  • Configured and troubleshot printer networks to ensure reliable connectivity.
  • Installed antivirus software and linked user devices for enhanced security.
  • Configured Google Workspace email on mobile devices with work profiles for seamless access.
  • Installation and configuration of Cloud AD and IAM management tool in Laptop/ Desktop

IT SUPPORT ENGINEER

Country Delight
08.2021 - 12.2024
  • Managed inventory and IT asset tracking across PAN India.
  • Monitored and maintained company email domain in G-Suite.
  • Performed Linux installation and troubleshooting on laptops.
  • Resolved internet connectivity issues through daily monitoring throughout PAN India.
  • Maintained an up-to-date Asset Procurement and Maintenance Tracker with PO records, asset details, vendor information, and maintenance schedules.

IT-EXECUTIVE

Fostiima Business School
03.2020 - 08.2021
  • Maintained IT infrastructure to ensure operational efficiency across college.
  • Delivered IT support to staff and students, enhancing user experience.
  • Managed online classes, facilitating smooth virtual learning environments.

FIELD SUPPORT ENGINEER

CCS Computers PVT LTD
04.2014 - 03.2020
  • Built and configured laptops and desktops for users across multiple branches in Delhi.
  • Installed local and network printers to enhance user accessibility.
  • Created user accounts in Active Directory for seamless access management.
  • Troubleshot and resolved various Windows-related issues within service level agreements.
  • Addressed 'Trust Relationship' errors while creating user machines within specific domains.
  • Installed Windows operating systems and ensured domain membership for all required software at Dr. Lal Path Labs.

SYSTEM ADMIN

CCS COMPUTERS PVT LTD
04.2013 - 04.2014
  • Executed technical troubleshooting to resolve system issues and improve performance.
  • Performed system upgrades to optimize efficiency and reliability.

Education

Master of Science - Information Technology

Amity University
NOIDA
12-2023

Secondary -

hope hall foundation
New Delhi

Higher Secondary -

Hope Hall foundation
New Delhi

B.com - Pass

Delhi University
NEW DELHI

Skills

  • DevOps practices
  • Amazon Web Services (AWS)

Certification

  • AWS Cloud Practitioner Essentials
  • Diploma in Computer Hardware and Networking from ASET
  • Pursuing DevOps from Edureka
  • CCNA, APTRON Solutions Institute

Timeline

IT SUPPORT ENGINEER

Sewa Grih Rin Limited
01.2025 - Current

IT SUPPORT ENGINEER

Country Delight
08.2021 - 12.2024

IT-EXECUTIVE

Fostiima Business School
03.2020 - 08.2021

FIELD SUPPORT ENGINEER

CCS Computers PVT LTD
04.2014 - 03.2020

SYSTEM ADMIN

CCS COMPUTERS PVT LTD
04.2013 - 04.2014

Master of Science - Information Technology

Amity University

Secondary -

hope hall foundation

Higher Secondary -

Hope Hall foundation

B.com - Pass

Delhi University

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Rahul Changra