RAHUL CHAUDHARY
Mumbai
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
5
5
Administration(Garment Industry)
Work History
Project Manager
CMS Info Systems and CMS Computers
05.1999
Relationship Manager School Division
Tata interactive Services (TIS) & Tata Classedge Ltd (TCE)
08.2011 - 05.2024
- Handling Mumbai and Gujarat region for the Interactive School Education Project
- Manage Premium Schools for TCE in West Zone
- Handling Pan India Support and SPOC for escalation for TCE School division for over 2000 schools
- Provide Technical Training to TCE team and Schools
- Technical support on Installation and testing of new products (Interactive boards, projector, panels, UPS, desktops and servers)
- Technical Zonal Head of West region (M & N, Gujarat, MP, CG, RoM and Goa) for School education
- Audits post the installation - ISO standards
- Collections and Order booking from existing school operations
- Warehouse Management for RTU products
- Coordinating with support partners and OEM.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
Education
Bachelor of Arts - Industrial Electrical
The Mithibai College of Arts, Science & Commerce
MumbaiSkills
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Technical understanding
- Project scope analysis
- Inventory Control
- Technical Support
- Logistics Management
- Resource Allocation
- Vendor Sourcing
Accomplishments
- Awarded the Best Engineer - August 1999
- Awarded the significant contribution Engineer - January 1999 to December 1999
- Awarded the Best Project Manager - for Period of 2009
- Awarded for Commendable Contribution for 2011-12 - Tata Interactive Ltd.
Languages
English
Marathi
Hindi
Gujarati
Timeline
Relationship Manager School Division
Tata interactive Services (TIS) & Tata Classedge Ltd (TCE)
08.2011 - 05.2024
Project Manager
CMS Info Systems and CMS Computers
05.1999
Bachelor of Arts - Industrial Electrical
The Mithibai College of Arts, Science & Commerce
Areaofexposure
Process improvement initiatives, Process re-alignment/ redefining, Process migration & efficiency management, Creating & implementing workflows., Monitor, understand and resolve customer queries with the most effective solution., Identifying and implementing strategies for team building, monitoring a team for optimum performance.
Professional Highlights
25+ years of IT experience., Awarded the best Project Manager - CMS Info Systems in 2009., Best Engineer Award for Mumbai - CMS Computers in 1999., Good communication and interpersonal skills., Sincere, hardworking, and committed team player with positive attitude., ITIL V3 Foundation Certified., ISO 9000-2000 auditor Certified.
Sports (Cricket, Badminton, Table Tennis , F1)
Cricket - Fast bowler
Badminton, Table Tennis.
F1 - Super Fan of My Idol or Hero -Micheal Schumacher
- Growing up in a sports-oriented family can offer a multitude of benefits. Firstly, it often instills a strong work ethic and discipline from a young age. Whether it's waking up early for practice or pushing through tough moments in a game, these experiences can shape your character and resilience.
- Additionally, being surrounded by sports can teach valuable lessons about teamwork, communication, and leadership. Whether you're on the field or court, learning to collaborate with others towards a common goal is a skill that translates well into many aspects of life.
- Moreover, being part of a sports family can provide a supportive network of mentors and coaches who can offer guidance and encouragement along the way. Having role models who understand the challenges and triumphs of athletic pursuits can be incredibly motivating.
- Lastly, participating in sports can also promote physical health and well-being, fostering habits of exercise and an active lifestyle that can last a lifetime.
- Overall, coming from a sports family can offer a wealth of opportunities for personal growth, skill development, and lifelong connections.
Areaofexposure
Process improvement initiatives, Process re-alignment/ redefining, Process migration & efficiency management, Creating & implementing workflows., Monitor, understand and resolve customer queries with the most effective solution., Identifying and implementing strategies for team building, monitoring a team for optimum performance.
Professional Highlights
25+ years of IT experience., Awarded the best Project Manager - CMS Info Systems in 2009., Best Engineer Award for Mumbai - CMS Computers in 1999., Good communication and interpersonal skills., Sincere, hardworking, and committed team player with positive attitude., ITIL V3 Foundation Certified., ISO 9000-2000 auditor Certified.
Sports (Cricket, Badminton, Table Tennis , F1)
Cricket - Fast bowler
Badminton, Table Tennis.
F1 - Super Fan of My Idol or Hero -Micheal Schumacher
- Growing up in a sports-oriented family can offer a multitude of benefits. Firstly, it often instills a strong work ethic and discipline from a young age. Whether it's waking up early for practice or pushing through tough moments in a game, these experiences can shape your character and resilience.
- Additionally, being surrounded by sports can teach valuable lessons about teamwork, communication, and leadership. Whether you're on the field or court, learning to collaborate with others towards a common goal is a skill that translates well into many aspects of life.
- Moreover, being part of a sports family can provide a supportive network of mentors and coaches who can offer guidance and encouragement along the way. Having role models who understand the challenges and triumphs of athletic pursuits can be incredibly motivating.
- Lastly, participating in sports can also promote physical health and well-being, fostering habits of exercise and an active lifestyle that can last a lifetime.
- Overall, coming from a sports family can offer a wealth of opportunities for personal growth, skill development, and lifelong connections.
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