RAHUL DINESH CHAUHAN
Mumbai
Summary
Dedicated professional with experience in talent guidance and motivation. Skilled in evaluating sales performance and managing staff to meet high standards. Committed to delivering exceptional customer service while maintaining effective and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Aditya Birla Sun Life Insurance Company
12.2024 - Current
- End to End managing CEO escalation and High Escalation complaint cases
- Adhering to 48 Hours of closing TAT
- Preparing RCA and detailed case facts
- Present complaint case to Seniors and Higher management
- Taking necessary follow-up with the sales and internal team to resolve customer complaints within the given TAT
Senior Executive
Bharti Axa Life Insurance Company
02.2023 - 12.2024
- Proficiently managing all complaints and service cases, including those escalated to regulatory bodies such as IRDAI, GRO, Chief GRO, National Consumer Forum, and Legal, covering channel partners, CEO escalated complaints, and social media escalations
- Preparing RCA which helped in process improvement
- Analysis of complaints and its trends, Investigated and resolved customer inquiries & complaints in an empathic manner, met all Customer call guidance including service levels, handle time & productivity
- Solved unresolved customer issues, assumed ownership over team productivity & managed workflow meet or exceed quality service goals
- Perform follow-up activities to gain additional information in accordance with standards, procedures and regulations
- Additionally, perform complaint data horizontal analysis as requested per functional groups
Senior Executive
Manipal Cigna Health Insurance Company
09.2022 - 01.2023
- Calling customer and Acknowledging complaint
- Understanding customer complaint and taking follow ups with respective team
- Preparing and Drafting mails
- Closure call to the customer
- Maintaining excel file
Senior Associate
HDFC Life Insurance Company
04.2021 - 09.2022
- Scrutiny GRO email and Bifurcating of Cases & Complaints
- Verification of Emails
- Organize & Maintain Excel Files & Reports
- Sharing Monthly reports
- Meets multiple daily Deadlines
- Drafting mails to the customer
- Managing complaint case and closing cases by taking necessary approval
- Coordinating with the concerned team to resolve the complaint
- Handling Management cases
- In rare scenario calling the customer to resolve the complaint
- Mentoring the new joiners and assisting them with the process and system knowledge
Education
Masters in Advances -
Mumbai University
01.2021
B. Com - Accounting & Finance
John Wilson College, University of Mumbai
01.2019
HSC - Commerce
NSS College of Art, Commerce and Science
01.2016
SSC -
Sundatta High School
01.2014
Skills
- Leadership Quality
- Reliable Team Player
- Multitasking
- Adaptability
- MS Office (Excel, PowerPoint, Word)
- Photoshop
- Strategic planning
- Vendor relationship management
Personal Details
- Mother's Name: Prabha Chauhan
- Date of Birth: 28th August 1998
- Address: A6, 15th floor 1507 opposite racecourse gate no 7, Mahalaxmi, Mumbai - 400034
Accomplishments
- Noticed by Manager and Deputy Manager within 8 months and moved to upper position.
- Award from Bharti Axa Life Insurance CEO for managing maximum cases with good quality score.
Language
- English
- Hindi
- Marathi
- Gujarati
Hobbies and Interests
- Video Games
- Sports
- Binge Watching
- Bike Riding & Campaign
Activities
- Head of events during College Fest.
- Recognition by team for my key role in handling different tasks and deliverables at peak time.
Timeline
Assistant Manager
Aditya Birla Sun Life Insurance Company
12.2024 - Current
Senior Executive
Bharti Axa Life Insurance Company
02.2023 - 12.2024
Senior Executive
Manipal Cigna Health Insurance Company
09.2022 - 01.2023
Senior Associate
HDFC Life Insurance Company
04.2021 - 09.2022
Masters in Advances -
Mumbai University
B. Com - Accounting & Finance
John Wilson College, University of Mumbai
HSC - Commerce
NSS College of Art, Commerce and Science
SSC -
Sundatta High School
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