RAHUL DUTTA

• Led root cause analysis sessions to identify inefficiencies in ExxonMobil’s global operations, resulting in targeted process improvements.
• Streamlined Kearl Froth Document Management Process, achieving a 50% time saving in document handling.
• Created standardized Upstream Business Processes (UBP) for SDMS, resulting in improved consistency across business units.
• Lead the BPM team to second place at the CII National Competition 2023. Project was DFSS and topic was "Redesign BPM COE Process for Scope Enhancement"
• Contributed to project planning and effort estimation, identifying potential risks and developing mitigation strategies to enhance project delivery timelines.
• Utilized BPMN and EPC to model and analyze business processes for ExxonMobil, leading to a 50% improvement in document handling times.
• Applied process flow modeling techniques to map and optimize workflows, ensuring compliance with industry standards (e.g., APEGA).
• Delivered high-quality process models and documentation for ExxonMobil ahead of project deadlines, meeting all compliance standards.
• Conducted industry research on business process modeling trends and contributed to internal whitepapers on process optimization strategies, driving innovation within the BPM team.
• Proactively sought internal and external opportunities to achieve 100% utilization targets, contributing to the overall growth of the business unit.
• Led internal training sessions on BPMN and process improvement methodologies, contributing to the practice's knowledge repository and enhancing team capabilities.

Process Lead (Dev Contact and Service) (Nov 2018-Feb 2021)

• Led a team responsible for managing developer engagement and optimizing support processes.
• Spearheaded the Device Deprecation process, saving 3500 minutes per week through optimized testing.
• Improved developer portal engagement, leading to a 6% increase in visits and 15% reduction in support queries.

Team Lead (Content Operations)(Jan 2013 – Nov 2018)

• Managed a team overseeing app submissions, ensuring alignment with Amazon Appstore policies.
• Developed training programs and SOPs, improving team productivity and app review quality.
• Led Value Stream Mapping (VSM) initiatives to enhance new hire training efficiency.

Technical Support Associate (Oct 2009 – Dec 2012)

• Provided technical support for Amazon devices, including Fire Phone and Kindle.
• Conducted functional, UI, and regression testing for mobile and Kindle apps, ensuring high standards of quality

• Managed a team overseeing app submissions, ensuring alignment with Amazon Appstore policies.
• Developed training programs and SOPs, improving team productivity and app review quality.
• Led Value Stream Mapping (VSM) initiatives to enhance new hire training efficiency.

• Provided technical support for Amazon devices, including Fire Phone and Kindle.
• Conducted functional, UI, and regression testing for mobile and Kindle apps, ensuring high standards of quality