Rahul Garnayak
Bhavya Bhawan, Infront Of Conveyor Line , Angul,OR
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing flawless operational continuity to users and developing and implementing technical solutions. And is actively looking forward to excel in manual and automatic testing
with a good technical communication skills, collaborative teamwork abilities
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Hewlett Packard, HP
11.2021 - Current
- Delivered support and SME input to internal and external customers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Generated sales support for the commercial products and care packs related to the products
Manual and Automation Test Engineer ( Internship)
High Catch Private Limited
10.2023 - 02.2024
- Created and executed detailed test cases based on requirements, user stories, and design documents.
- Performed functional, integration, and regression testing on web and mobile applications.
- Identified, reported, and tracked bugs using defect tracking tools such as JIRA, ensuring timely resolutions.
- Collaborated closely with the development team to understand product changes and deliver smooth releases.
- Participated in review meetings, providing feedback to improve overall software quality.
- Followed Agile/Scrum methodologies in the testing process.
Technical Support Executive
Tech Mahindra
06.2019 - 05.2021
- Respond to customer inquiries promptly and professionally.
- Troubleshoot basic product or service issues.
- Provide information about products, services, and policies.
- Log customer interactions and resolutions into the support system.
- Escalate unresolved issues to higher-level support or specialized teams.
Education
B.Tech - Mechanical Engineering
Biju Pattnaik University Of Technology
BhubaneswarXII - Science
DAV Public School
Talcher03.2009
Xth - Science
DAV Public School
Talcher03.2007
Skills
- Customer Support
- Remote Diagnostics
- Advanced troubleshooting
- Defect tracking
- Functional Testing
- Test Documentation
- Regression Testing
- Black Box Testing
- Bug reporting
- Requirements Analysis
- Automation tools
- Test Scenarios
Certification
- Certified Software Tester- Star Agile.
Hobby: Ethology ( Aquarium Fishes)
Fish keeping involves maintaining an artificial environment, like an aquarium, where fish can live and thrive.
- Water Quality: Monitoring pH levels, ammonia, nitrites, and nitrates
- Aquarium Setup: The design of the aquarium, including plants, substrate, and decor, is critical
- Fish Compatibility: It's important to choose fish species that are compatible in terms of behavior, water parameters, and diet.
- Feeding: A balanced diet tailored to the species' needs, including pellets, flakes, live, or frozen foods, ensures proper growth and health.
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Odiya
Bilingual or Proficient (C2)
Timeline
Manual and Automation Test Engineer ( Internship)
High Catch Private Limited
10.2023 - 02.2024
Senior Technical Support Engineer
Hewlett Packard, HP
11.2021 - Current
Technical Support Executive
Tech Mahindra
06.2019 - 05.2021
- Certified Software Tester- Star Agile.
B.Tech - Mechanical Engineering
Biju Pattnaik University Of Technology
XII - Science
DAV Public School
Xth - Science
DAV Public School
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