Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rahul Ghansyala

Senior Technical Support Engineer
Gurugram,Haryana

Summary

Seasoned Senior Technical Support Engineer versed in troubleshooting product technical issues and aiding customers with implementation of emerging technology.

Overview

7
7
years of professional experience

Work History

SR. TECHNICAL ENGINEER

TABOOLA INDIA PVT. LTD. |
Gurugram , Haryana
2019.03 - Current
  • Working closely with publishers, account managers and the implementation team to provide the best UI experience to the user.
  • Hands on investigating technical issues and solving them for smooth workflow of the Product.
  • Hands on experience with Regular Expressions and mappings using xpath.
  • Working closely with advertiser and assisting them in ads campaign creation, so that they can get high conversions out of it.
  • Fixing the Taboola ads UI issues, reported by the publisher.
  • Managing the SLA and team KPIs.
  • Monitoring the publisher revenue and providing the best options to uplift the revenue.
  • Testing API calls.
  • Incident Management.

Quality Analyst

Global Logic Technologies PVT. LTD.
Gurugram , Haryana
2014.09 - 2019.02

Project Description: Today, the knowledge graph database currently holds information about 500 million people, places and things. More importantly, though, it also indexes over 3.5 billion defining attributes and connections between these items. Under this project, we deliver the exact data requirements to clients based on research oriented approach with proper guidelines to Enable Line of Business partner to understand specific areas to focus in order to improve Business Performance by conducting Statistical Analysis of various domains and providing ideas and tools to keep effective control over the health of Business. Key Areas:

• Understanding the requirements of the customer.

• Responsible for data mining, data extraction and Reporting.

• Create, edit and review entity pages as per customer's requirements.

• Configuring the data model to create a report with specific layout.

• Generated final optimized data from raw data.

• Validating the pre-curated data and comparing the results to the expected output.

• Provided reports with minimum risk and optimum result.

• Responsible for working in the following modules: 1. Vertical development and analysis 2. Locale specific analysis 3. Resource mapping analysis 4. Domain trend analysis

• Participated in project meetings, presentations and updating research findings.

• Determining the breach on the basis of proper guidelines and fixing and then report to higher management.

• Comparison of data monthly on the basis of merchant reports depending on the client requirements.

• Coordinating with the customer on weekly basis through Video Conferencing and Con-Calls.

• Resolving customer escalations and new requirements.

• Interacting with different vertical holders directly for other requirements

Education

SSC, HSC(10, 10+2) -

Rajeev Gandhi Navodaya Vidyalaya
Dehradun

Skills

SEO Page performance

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Accomplishments

  • Recognition in the previous organization as Certification Specialist for mentoring the new joiners.
  • Continuously working with new hires with their training modules in the current organization.
  • Quarterly Employee recognition award for best employee in the team.

Timeline

SR. TECHNICAL ENGINEER

TABOOLA INDIA PVT. LTD. |
2019.03 - Current

Quality Analyst

Global Logic Technologies PVT. LTD.
2014.09 - 2019.02

SSC, HSC(10, 10+2) -

Rajeev Gandhi Navodaya Vidyalaya
Rahul GhansyalaSenior Technical Support Engineer