RAHUL GUGLANI
Gurugram
Summary
Energetic , Friendly sales associate with 5+ years of experience with effective product knowledge and technically proficiency with modern point of sales system , Maintained 99% positive customer feedback score Consistency in achieving Qualitative & Quantitative quotes-Capability of working under pressure Possess good communication, interpersonal Organizational skills. Quick Learner with an ability to adapt to rapidly changing environment, Innovative and ready to implement new ideas , Hence solve the problem quickly and Efficiently.
Overview
6
6
years of professional experience
Work History
Google Ads Inside Sales
Accenture
Gurugram
04.2023 - Current
- Identified areas of opportunity in client accounts through analysis of account metrics such as CTR, CPC, CPA.
- Collaborated with design team on creating effective display ads for remarketing campaigns.
- Created, monitored, and optimized keyword bids across multiple accounts.
- Gathered and evaluated promotional data to improve future planning.
Sales associate
Accenture
04.2023 - Current
- Working as an Account Manager for Google ads
- Deals with US clients, to encourage investment in Google Ads
- To effectively understand a business's needs and help them achieve their goals
- Schedule regular meetings to review progress against the KPIs
- Ask about challenges the business is currently facing, Such as operational inefficiencies, declining sales, customer dissatisfaction or technological gap
Sales Associate
Telus International
Noida
06.2021 - 11.2022
- Managed Sales floor, Proactively and reactively assisting customers with queries complaints –-and purchases
- Working in mobility Add a line (AAL) as a sales executive
- Deal with Canadian customers who are with different provider, Offer them better rate plan
- Worked in prepaid to postpaid (P2P) to convert prepaid customers to postpaid
- Sell all mobility services and products
- Exceeded Sales goals by more than 15% in every quarter since being hired at this role
Technical help desk agent
Concentrix daksh pvt.ltd
Gurgaon
07.2018 - 06.2021
- Worked in Apple, Selling Applecare Protection Plans in an inbound sales, Role at apple involves, Understanding customer needs and resolve customer technical issues in any apple products
- Managed customers with hardware and software issue in IMAC’s, Macbook, iphone, Ipad, –Apple watch
- Helped restoring the software, data and if device not working
- Worked in Level 2 to raise the concern in internal portal to make changes in next update
Education
Bachelors of Commerce -
KUMAUN UNIVERSITY
Nainital01.2013
Skills
- Customer-First Approach
- Interpersonal skills
- Effective communication
- MS Office
- Team Building
- Ability to keep calm in stressful situations
- Customer relationship building
- Social media outreach
- CRM software proficiency
- Sales pipeline management
- Cold calling
- Salesforce CRM
- Data entry
- Sales expertise
- Email and phone etiquette
Timeline
Google Ads Inside Sales
Accenture
04.2023 - Current
Sales associate
Accenture
04.2023 - Current
Sales Associate
Telus International
06.2021 - 11.2022
Technical help desk agent
Concentrix daksh pvt.ltd
07.2018 - 06.2021
Bachelors of Commerce -
KUMAUN UNIVERSITY
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