Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Languages
Accomplishments
Timeline
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Rupesh Ghanatha

Hyderabad

Summary

Results-driven Google Ads Manager at Regalix Market Start with 5+ year experience, skilled in bid management and analytical thinking. Successfully optimized campaigns to enhance ROI, while fostering teamwork and collaboration. Proven ability to troubleshoot issues and adapt strategies based on data insights, ensuring compliance and maximizing budget efficiency.

Overview

6
6
years of professional experience

Work History

Google Ads Manager

Regalix Market Start
Hyderabad
05.2024 - Current
  • Conducted competitor research to determine best practices for targeting and optimization strategies.
  • Analyzed search query reports to identify new keywords and optimize existing campaigns.
  • Optimized campaigns using advanced features such as automated rules and scripts.
  • Provided strategic recommendations based on data analysis to improve overall ROI of campaigns.
  • Assisted in developing comprehensive training materials related to Google Ads best practices.
  • Managed all aspects of account setup including tracking codes, conversion pixels, bid strategies.
  • Ensured compliance with Google Ads policies while launching new campaigns.
  • Monitored budget pacing and adjusted bids accordingly to ensure goals were met within budget limits.
  • Created, monitored, and optimized keyword bids across multiple accounts.
  • Built custom audiences by leveraging Google Analytics data and other 3rd party sources.
  • Identified areas of opportunity in client accounts through analysis of account metrics such as CTR, CPC, CPA.
  • Gathered and evaluated promotional data to improve future planning.

Technical Support Representative

Southerland Global Services
06.2023 - 03.2024
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Implemented feedback from customers to improve overall quality of support services provided by team.
  • Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into team.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for bank and its customers.
  • Managed multiple priorities during peak periods, maintaining high level of productivity without sacrificing quality of service.

Technical Support Representative

Concentrix
02.2021 - 11.2022
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
  • Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
  • Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve needs of clients.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Student Proctor

Examity
05.2019 - 11.2020
  • Assisted in development of effective test schedules, minimizing conflicts and ensuring smooth day-to-day operations.
  • Prepared online examination rooms in advance, ensuring proper seating arrangements and appropriate supply of testing materials were available.
  • Contributed to development of more efficient proctoring procedures by providing feedback on existing processes.
  • Handled emergency situations calmly and effectively, prioritizing student safety while adhering to established protocols.
  • Provided clear instructions to students before exams, clarifying any questions or concerns they may have had regarding testing policies.
  • Upheld strict adherence to academic guidelines by reporting suspected incidents of cheating or dishonesty immediately.
  • Assisted in maintaining quiet and focused testing environment for optimal student performance.

Education

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Siddhartha Institute Of Technology
Hyderabad, India
06.2020

Skills

  • Issue troubleshooting
  • Microsoft Outlook
  • Customer needs assessment
  • Attention to detail
  • Time management
  • Analytical thinking
  • Teamwork and collaboration
  • Decision-making
  • Adaptability and flexibility
  • Bid management
  • Google ads expertise
  • ROI-driven approach

Languages

6,6,6,6

Personal Information

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Accomplishments

  • Recognized as a Target Qualifier overseeing strategic implementation and performance standards across a portfolio of 300+ Google Ads accounts, and ensured alignment with best practices, additionally helped the team to reach targets.

Timeline

Google Ads Manager

Regalix Market Start
05.2024 - Current

Technical Support Representative

Southerland Global Services
06.2023 - 03.2024

Technical Support Representative

Concentrix
02.2021 - 11.2022

Student Proctor

Examity
05.2019 - 11.2020

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Siddhartha Institute Of Technology

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Rupesh Ghanatha