Rahul Keith Brown
Area Business Manager
Hyderabad
Summary
Results-driven professional with proven record in Operations, P&L Management, Retail Expansion, and Customer Experience Enhancement across diverse industries, including E-commerce, QSR, Sports Retail, and Automotive. Adept at leading large-scale operations, optimizing resource allocation, and driving multi-channel sales growth while ensuring seamless end-to-end customer journeys. A strategic leader with expertise in Team Management, City Expansion, and Contact Centre Operations, excelling in driving business transformation, digital sales acceleration, and omnichannel integration to achieve sustainable revenue growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Business Manager
Wakefit
10.2025 - Current
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
- Collaborated with cross-functional teams to ensure seamless product delivery and customer satisfaction.
- Implemented systems and procedures to increase sales.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Inside Sales Manager
BeepKart Innovations Pvt. Ltd.
09.2022 - 09.2025
- Growth Path: Hub Manager | Sept. 2022 – Jul. 2023 → E-Retail Manager | Jul. 2023 – Apr. 2024 → Seller Assistant Manager | May 2024 – Dec. 2024 → Inside Sales Manager | Jan. 2025 – Present
- Key Achievements:
- New Store Launch & City Sales Growth: Opened a new store, driving city-wide sales growth by 2.5x through strategic planning and operational execution.
- YTD Expansion: Drove monthly and e-retail sales growth by optimizing sales strategies, enhancing online reservation conversion, and expanding store YTD by 38%.
- E-Retail & Test Drive Improvement: Improved e-retail performance and increased city-wide test drive coverage from 78% to 97% through process optimization and customer outreach.
- Lead Generation: Strengthened supply lead generation by 4x and optimized demand lead strategies.
- Digital Sales: Boosted online reservation conversion rates from 34% to 40% through digital engagement.
- Supply Lead Generation: Led a 15% annual growth in city-wide supply leads by enhancing data-driven targeting and contact centre outreach.
- Pipeline Expansion: Increased city sales lead by 8% in 2023 through contact centre initiatives.
- Deliverables
- P&L Optimization: Manage P&L, optimizing cost structures while driving revenue growth through targeted sales strategies and operational efficiency improvements.
- Customer Experience: Ensure a customer-centric approach by resolving escalations, improving service standards, and driving high satisfaction and retention levels.
- Operational Excellence: Streamline contact centre workflows by implementing scalable solutions, enhancing efficiency, and removing service delivery bottlenecks.
- Team Leadership: Lead and mentor inside sales and contact centre teams, driving engagement, accountability, and operational efficiency through hands-on leadership and strategic execution.
Department Manager
Decathlon Sports India
09.2018 - 09.2022
- Growth Path: Sports Leader | Sept. 2018 – Apr. 2021 → Department Manager | May 2021 – Sept. 2022
- Key Achievement
- Sales & Revenue Growth: Developed data-driven omni-channel strategies, optimizing in-store, out-store, and digital sales, achieving 18% YTD growth and sustained profitability.
- Operational Efficiency: Managed product availability, staffing, safety, and security while reducing shrinkage below 0.6% through loss prevention strategies and process improvements.
- Financial Performance & Compliance: Optimized departmental expenses, maintained cash flow discrepancy under 0.01%, and ensured EDITA achievement for two consecutive years.
- Deliverables
- Shrinkage Audits: Led shrinkage audits and loss prevention initiatives, through risk assessment.
- Stock Management: Ensured optimal stock levels by implementing replenishment strategies, minimizing stockouts, and improving product availability.
- Visual Merchandising: Design and optimized department layout flows to enhance customer engagement, improve navigation, and boost overall sales performance.
- Team Leadership: Recruited, trained, and mentored teammates through structured development programs, regular coaching and performance evaluations.
Education
B.A. Hons. - Guwahati
IGNOU
01.2018
Skills
Sales Strategy & Business Growth
P&L & Financial Management
Contact Centre Operations
Business Development
Lead Generation
Operational Efficiency
Customer Experience & Retention
Resource Planning
Customer Experience
Territory Management
Team Collaboration
Adaptability
Inventory Management
Market research
Goal setting and achievement
Certification
ICICI Academy of Skills
TRAININGS
- How to Lead a Training
- Recruitment Drive
- Individual Development Assessment
Timeline
Area Business Manager
Wakefit
10.2025 - Current
Inside Sales Manager
BeepKart Innovations Pvt. Ltd.
09.2022 - 09.2025
Department Manager
Decathlon Sports India
09.2018 - 09.2022
B.A. Hons. - Guwahati
IGNOU