RAHUL MISHRA
Faridabad
Summary
Seeking a career with a leading corporate that values committed and dedicated individuals, driven to fully explore potential in an industrial environment. Strong desire to contribute as a team player, eager to embrace challenges and thrive in a creative work setting that aligns with experience.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Operation Executive
SBI Cards & Payment Services Ltd.
Gurugram, Haryana
07.2022 - Current
- Handling all dispute of Premium credit cards like AURUM & ELITE.
- Assisting customer in understanding their bills, processing transaction & making payments.
- Assisting high-profile customers on E-mails and timely coordination with them.
- Handling all disputes regarding outstanding, Emi, Loan & EMI's of credit card.
- Handling all super premium customer issue regarding credit card.
- Handling all dispute of Reward Point, Loyalty Point, and domestic/International Lounge issue.
Senior Operation Executive
Yes Bank Ltd.
Gurugram, Haryana
10.2019 - 07.2022
- Handling all saving account (SA) & current accounts (CA) queries & disputes.
- Handling all NRE, NRO & FCNR account related issues.
- Handling all queries & disputes of FD, Sweep-In FD, Tax Saver FD & Recurring Deposit (RD) escalation.
- Handling all queries & disputes for NEFT/RTGS/IMPS & remittance payments.
- Handling all disputes of CND & BNA (CDM) cases.
- Handling all queries & disputes of UPI payments.
- Handling all queries & disputes of Wallet payments.
- Handling all queries of Mutual Fund (MF), SIP & Lump sum investment.
- Handling all queries of Demat/Trading account /IPO/PPF/ELSS/PIS account.
- Handling all queries of customer Net banking (RNB)/ Phone Banking application issue (MB).
- Responsible for cross-sales like Life Insurance (LI), Health Insurance, Credit Cards, CASA, & all types of loans (Retails Asset).
- Handling all queries of PL (Personal Loan)/Auto Loan (ALN)/Home Loan (AFH) & all other loan issues like foreclosure, Pre-part payment, subsidy related repayment schedule & SOA.
Senior Operation Executive
StarTek Inc
Gurugram, Haryana
12.2017 - 10.2019
- Responsible for all customer escalation regarding DTH.
- Responsible for all customer escalation regarding Mobility.
- Responsible for all employees' DTH recharge activity on monthly basis.
- Monthly TAX data publish to higher management.
- Review all IUT & CFA data of all employees.
- Follow up on every escalation with Area TSM, ASM & CS Head.
- Follow up on every escalation with Area Distributor, Service partners.
Operation Senior Executive (SE)
ICCS Ltd.
South Delhi, Delhi
02.2013 - 09.2017
- Create an inspiring team environment with an open communication culture.
- Develop a strategy the team will use to reach its goal.
- Provide any training that team members needs.
- Motivate team members.
- Listen to team member's feedback and resolve any issues or conflicts.
- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.
- Create report to update the update on the team's progress.
- Make a various reports like, Daily reports, Weekly Reports & Monthly Reports by using Excel for the Management or Client.
- Day-to-Day Analysis of APR & data.
- Mails Handling.
- Coordination with Clients & solved customer escalation.
Education
Bachelor's Degree - undefined
01.2012 - 04.2015
MBA - Finance
Skills
Travel coordination
Personal Information
- Date of Birth: 09/07/92
- Nationality: Indian
- Marital Status: Married
Father Name
Mr. D.N. Mishra
Timeline
Senior Operation Executive - SBI Cards & Payment Services Ltd.
07.2022 - Current
Senior Operation Executive - Yes Bank Ltd.
10.2019 - 07.2022
Senior Operation Executive - StarTek Inc
12.2017 - 10.2019
Operation Senior Executive (SE) - ICCS Ltd.
02.2013 - 09.2017
Mahatma Gandhi University - Bachelor's Degree,
01.2012 - 04.2015
Subharti University - MBA, Finance
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