Summary
Overview
Work History
Education
Skills
Interests
INTERNSHIP
Timeline
Generic

RAHUL PAL

Fraud Analyst
Gurgaon

Summary

Detail-oriented Analyst specializing in fraud detection, dispute management, and transaction monitoring. Skilled in identifying fraud patterns, preventing account takeovers, and mitigating chargeback risks through advanced analytics and investigative techniques. Strong background in AML/KYC compliance, STR filing, and CDD/EDD reviews, with the ability to collaborate with banks, merchants, and law enforcement to resolve complex cases. Committed to safeguarding financial integrity while enhancing fraud prevention frameworks.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Analyst

SG Analytics
07.2024 - 08.2025
  • Investigated and resolved high-volume fraud and chargeback cases related to debit/credit card transactions, ensuring compliance with Visa, Mastercard, and Banking regulations.
  • Prepared detailed investigative reports and maintained accurate records for Audit and Compliance purposes.
  • Assisted in training junior analysts and supported cross-functional fraud risk initiatives to enhance team capabilities.
  • Monitor fraud alerts, escalate red flags, and place holds or restrictions on accounts when high-risk activity is identified.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day client escalated issues via email.
  • Supported process improvement initiatives focused on reducing Average Handling Time (AHT) and improving case turnaround.
  • Partner with training and quality teams to develop Dispute handling SOPs and assist in onboarding new hires by conducting peer reviews and knowledge-sharing sessions.

Associate Analyst

Wipro Limited
08.2021 - 07.2024
  • Monitor transactions and accounts for signs of fraudulent activity.
  • Monitor and analyze customer transactions to detect and prevent fraudulent activities, including identity theft, phishing, CNP fraud, and account takeovers.
  • Investigate and resolve customer disputes and chargebacks in line with Visa, Mastercard, RBI, and other regulatory guidelines.
  • Review fraud alerts generated by detection systems, and escalate suspicious cases for further investigation.
  • Conduct detailed case investigations by gathering and analyzing supporting documentation (receipts, transaction logs, communication records).
  • Collaborate with merchants, banks, payment processors, and law enforcement to resolve fraud and dispute cases.

Customer Service Associate

Tele Performance Global Services Private Limited
10.2020 - 07.2021
  • Handle customer complaints, provide appropriate solutions & alternatives within the time limits, by taking follow-up to ensure resolution.

Education

MBA - Finance

Institute of Management Study (MGKVP)
Varanasi, UP
05-2020

Commerce

B.Com - Mahatma Gandhi Kashi Vidyapith
Varanasi, UP
04.2001 -

Skills

  • Transaction monitoring
  • Fraud detection and prevention
  • Chargeback management
  • Dispute investigation
  • Data analysis & Reporting
  • Critical thinking & problem solving

Interests

Cricket, Visiting new places

INTERNSHIP

  • Bharat Heavy Electrical Limited (BHEL)
  • 05/2019 - 07/2019
  • Performance management system project during internship

Timeline

Analyst

SG Analytics
07.2024 - 08.2025

Associate Analyst

Wipro Limited
08.2021 - 07.2024

Customer Service Associate

Tele Performance Global Services Private Limited
10.2020 - 07.2021

Commerce

B.Com - Mahatma Gandhi Kashi Vidyapith
04.2001 -

MBA - Finance

Institute of Management Study (MGKVP)

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RAHUL PALFraud Analyst