RAHUL PHATAK
Senior Administration Manager
Ahmedabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
SENIOR MANAGER, ADMINISTRATION
AHMEDABAD UNIVERSITY
08.2024 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in reduced operational costs.
- Championed process improvement initiatives that resulted in increased efficiencies, reduced errors, and enhanced customer satisfaction.
- Developed and maintained comprehensive filing systems to ensure easy access to critical information and documents.
- Optimized resource allocation by conducting thorough analyses of staffing needs and budgetary constraints.
- Managed sensitive employee information with discretion, adhering to strict confidentiality policies at all times.
- Managed financial budgets and resources, ensuring cost-effective allocation for maximum departmental efficiency.
- Coordinated office relocation projects, managing timelines, resources, and logistics for successful transitions.
- Oversaw day-to-day operations of the administration department, ensuring timely completion of tasks while maintaining high-quality standards.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events, seminars and meetings for staff and clients.
DIRECTOR OF SALES
HYATT HOTEL CORPORATION
08.2023 - 07.2024
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
STORE MANAGER
TATA CROMA (INFINITI RETAIL LIMITED)
04.2022 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Team Management - Engaging team through Team Building Methodologies and motivated team through Monthly Rewards and Recognition Program.
- Facility Management and Administration - Coordinated with Maintenance team for Store Upkeep and preventive maintenance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Safety - Conduct Safety Audits to ensure all Safety Parameters are aligned to organizational policies and ensure 100% safe environment for employees and customers.
- Process & Affordability - Align the team through daily review of Process flow and ensure all employees are following the Procedure as set the organization, thereby ensuring increased Profitability through Affordable channels.
- Training - Ensure all new products and processes are timely execute on floor through effective training to floor staff. Coordinate with the Training Manager for additional training for new employees.
DIRECTOR OF SALES
MARRIOTT INTERNATIONAL
04.2019 - 12.2020
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Collaborated with internal teams to evaluate costs against expected market price points and set structures to achieve profit targets.
- Resolved customer complaints, promoted loyalty and establishing a concrete Event Management Sales and execution Strategy.
- Connected with prospects through multi-pronged approaches, including trade shows, cold calling and local area networking.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
ASSISTANT DIRECTOR OF SALES
MARRIOTT INTERNATIONAL
12.2017 - 03.2019
- Established strong working relationships with external partners such as distributors or suppliers to enhance overall service offerings.
- Evaluated employee performance regularly and set individualized goals aimed at improvement while recognizing achievements.
- Resolved customer complaints, promoted loyalty and establishing a concrete Event Management Sales and execution Strategy.
- Connected with prospects through multi-pronged approaches, including trade shows, cold calling and local area networking.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
ASSOCIATE DIRECTOR OF SALES
HYATT HOTEL CORPORATION
03.2016 - 12.2017
- Recognized the performance and Internally Transferred to Larger Market.
- Request For Proposal: Increased the RFP base for the hotel by 16% through accurate business case presentation to Global Sales Team.
- Wholesale and Inbound Business: Increased the Inbound and Wholesale business through new acquisition and focused contracting.
- Attracted new clientele and developed customer relationships by hosting product focused events.
- Built relationships with customers and community to establish long-term business growth.
ASSOCIATE DIRECTOR OF SALES
HYATT HOTEL CORPORATION
03.2015 - 03.2016
- Promoted for the position of Associate Director after successfully exceeding the target by 18% YoY along with successfully managing the department for 6 months without the Department Head.
- Driving Customer Service & Experience: Part of Hotel's Pilot project of aligning.
- Key Contributor and member of PURPOSE AND BRAND ACTIVATION PROJECT at the hotel.
- SMART Strategy Implementation: Increased Market Share through implementation of specific strategies and achieved 8% increase in Average Rate and 2% increase in Volume segment.
SALES MANAGER
HYATT HOTEL CORPORATION
01.2013 - 02.2015
REGIONAL SALES MANAGER
HILTON HOTELS AND RESORTS
03.2011 - 01.2013
- Request For Proposal: Business Case presentation to clients to source RFP for PAN India Hilton hotels.
- Feeder Market Business: Ensure business generation from Pune and Aurangabad regions for PAN India Hilton Hotels.
- Aggressively pursued competitive accounts by differentiating company from competitors.
SALES EXECUTIVE
HYATT HOTEL CORPORATION
07.2010 - 12.2010
SALES EXECUTIVE
HYATT HOTEL CORPORATION
09.2008 - 06.2010
BANQUET SALES EXECUTIVE
THE PARK HOTELS
11.2006 - 08.2008
SALES EXECUTIVE
CONCEPT HOSPITALITY LTD
10.2005 - 10.2006
INDUSTRIAL TRAINEE
INDIAN HOTEL COMPANY LIMITED
10.2003 - 03.2004
Education
Bachelor of Science - Hospitality and Hotel Administration
INSTITUTE OF HOTEL MANAGEMENT
Hyderabad, Telangana 04.2001 - 01.2005
Skills
- Sales team engagement
- Lead conversion optimization
- Sales training facilitation
- Sales team training and guidance
- Engaging sales presentations
- Client engagement strategies
- Strategic sales planning
- Team leadership experience
- Data-driven decision making
- Strategic lead acquisition
- Strategic revenue optimization
Certification
LEAN SIX SIGMA WHITE BELT
Internship
INDUSTRIAL TRAINEE, INDIAN HOTEL COMPANY LIMITED, Mumbai, Maharashtra, 10/01/03, 03/31/04
Timeline
SENIOR MANAGER, ADMINISTRATION
AHMEDABAD UNIVERSITY
08.2024 - Current
DIRECTOR OF SALES
HYATT HOTEL CORPORATION
08.2023 - 07.2024
STORE MANAGER
TATA CROMA (INFINITI RETAIL LIMITED)
04.2022 - 07.2023
DIRECTOR OF SALES
MARRIOTT INTERNATIONAL
04.2019 - 12.2020
ASSISTANT DIRECTOR OF SALES
MARRIOTT INTERNATIONAL
12.2017 - 03.2019
ASSOCIATE DIRECTOR OF SALES
HYATT HOTEL CORPORATION
03.2016 - 12.2017
ASSOCIATE DIRECTOR OF SALES
HYATT HOTEL CORPORATION
03.2015 - 03.2016
SALES MANAGER
HYATT HOTEL CORPORATION
01.2013 - 02.2015
REGIONAL SALES MANAGER
HILTON HOTELS AND RESORTS
03.2011 - 01.2013
SALES EXECUTIVE
HYATT HOTEL CORPORATION
07.2010 - 12.2010
SALES EXECUTIVE
HYATT HOTEL CORPORATION
09.2008 - 06.2010
BANQUET SALES EXECUTIVE
THE PARK HOTELS
11.2006 - 08.2008
SALES EXECUTIVE
CONCEPT HOSPITALITY LTD
10.2005 - 10.2006
INDUSTRIAL TRAINEE
INDIAN HOTEL COMPANY LIMITED
10.2003 - 03.2004
Bachelor of Science - Hospitality and Hotel Administration
INSTITUTE OF HOTEL MANAGEMENT
04.2001 - 01.2005
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