RAHUL PRASAD
Summary
Self-motivated Operations and Sales Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
8
8
years of professional experience
Work History
Tele Sales Manager
The Remote Staff
New Delhi
06.2024 - Current
- Developed scripts for telesales agents to use when speaking to potential customers.
- Generated ideas for promotions or special offers that could be used as incentives for customers.
- Identified opportunities to cross-sell additional products or services to existing customers.
- Implemented systems such as CRM software tools in order track progress against KPIs more effectively.
- Created reports on weekly sales activity, tracking trends and making suggestions for improvement.
- Conducted regular training sessions to ensure the team was up-to-date on products and services.
- Assisted with recruiting new telesales agents, conducting interviews and selecting successful candidates.
Assistant Manager - Operations
Radical Minds Technologies Pvt.Ltd
Gurgaon
06.2022 - 11.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas for improvement
- Coordinated with other departments to ensure a smooth flow of operations
- Developed a system for tracking inventory and ordering supplies as needed.
Assistant Manager - Operations
One Point One Solutions
Gurgaon
01.2021 - 04.2022
- One point was a B2C and B2B service provider organization, where I worked for SPECTRA internet services, where we had to handle inbound, outbound, chat, emails, and social media campaigns for B2B and B2C Customers and have to provide solutions to the customers regarding their concerns
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Conducted regular performance reviews for employees to identify areas for improvement.
Sales Team Leader
Club Mahindra Holidays Pvt.Ltd
New Delhi
08.2019 - 08.2020
- Club Mahindra Holidays comes under the time share industry, which provides Holiday memberships to the customer
- I was working as a Team Leader in the hardcore sales profile for 1 year
- Coordinated team activities and delegated tasks to ensure the efficient completion of projects
- Conducted regular performance reviews to assess individual team members progress
- I coached sales team members on best practices for customer interactions
- Developed and implemented strategies to increase sales performance.
Team Leader - Customer Support
Nextinc.Pvt.ltd
Gurgaon
06.2016 - 06.2019
- Nextinc is a B2B and B2C service provider company where I was taking care of the Hero Motocop process as a Team Leader
- Scheduled, assigned, and monitored the daily work activities of customer service team members
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders
- Provided guidance to customer service representatives in resolving complex customer issues
- Conducted performance reviews for customer service staff on a regular basis.
Education
B.B.A - Management
I.G.N.O.
06.2017
Skills
- Power BI
- Ms Excel
- Operations Management
- People Management
- Client Handling
- Team Handling
- Task Delegation
- Pipeline Management
- KPI analysis
- Revenue Forecasting
- Sales Planning
- Sales Tracking
- Lead Generation
Accomplishments
- Received Best Assistant Manager Award Twice For The Exceptional Performance And Team Building Skills
- Received Thank You Letter From Business Head And AVP Thrice For Handwork And Contribution In Business Growth.
- Received Best Team Leader Award Twice
Timeline
Tele Sales Manager
The Remote Staff
06.2024 - Current
Assistant Manager - Operations
Radical Minds Technologies Pvt.Ltd
06.2022 - 11.2023
Assistant Manager - Operations
One Point One Solutions
01.2021 - 04.2022
Sales Team Leader
Club Mahindra Holidays Pvt.Ltd
08.2019 - 08.2020
Team Leader - Customer Support
Nextinc.Pvt.ltd
06.2016 - 06.2019
B.B.A - Management
I.G.N.O.
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